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About the role
We are seeking a dedicated and customer-focused Commerce Cloud Technical Account Manager (TAM) to join our Technical Account Management team in Signature Success. In this role, you will be the primary point of contact for Salesforce's most significant and high-profile customers. Your mission is to enhance their technical and operational health while ensuring they extract maximum value from their Salesforce investment.
What you'll be responsible for
Sales Pipeline Fulfilment
Ensure the top of the sales pipeline is adequately filled with quality leads
Customer Advocacy and Feedback
Advocate for customers by providing feedback to internal teams on how to better meet customer needs
Sales Pipeline Management
Efficiently navigate the CRM and other operational tools to create, update, retrieve, and understand information about accounts and opportunities
Skills you'll need
Works with others by being open, clear in communication and listening to achieve goals
Focuses on outcomes and the steps it takes to achieve them
Identifies problems and develops logical solutions that address the problems