Salesforce

Technical Account Manager

To empowers companies to connect with their customers in a whole new way

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  • Sales and Customer Success

  • Full-time

  • Office | Sydney, Australia

  • Visa sponsorship · No

  • Mid Level · A role for someone with some well-developed knowledge and skills they can bring to the role and team. Typically within 2-5 years of experience.

  • Apply by 09 Oct · Posted 11 September

Why Salesforce

We bring companies and customers together on the #1 CRM. Sharing the news, events, and innovation you need to change the world for good.

About the role

We are seeking a dedicated and customer-focused Commerce Cloud Technical Account Manager (TAM) to join our Technical Account Management team in Signature Success. In this role, you will be the primary point of contact for Salesforce's most significant and high-profile customers. Your mission is to enhance their technical and operational health while ensuring they extract maximum value from their Salesforce investment.

What you'll be responsible for

  • ⭐️

    Sales Pipeline Fulfilment

    Ensure the top of the sales pipeline is adequately filled with quality leads

  • 💬

    Customer Advocacy and Feedback

    Advocate for customers by providing feedback to internal teams on how to better meet customer needs

  • 💼

    Sales Pipeline Management

    Efficiently navigate the CRM and other operational tools to create, update, retrieve, and understand information about accounts and opportunities

Skills you'll need

  • 👥

    Collaboration

    Works with others by being open, clear in communication and listening to achieve goals

  • 📊

    Results orientation

    Focuses on outcomes and the steps it takes to achieve them

  • 💡

    Problem solving

    Identifies problems and develops logical solutions that address the problems

Meet the team

Technical Account Manager

Salesforce