Salesforce
Technical Account Manager
To empowers companies to connect with their customers in a whole new way
Sales and Customer Success
Full-time
Office | Sydney, Australia
Visa sponsorship · No
Mid Level · A role for someone with some well-developed knowledge and skills they can bring to the role and team. Typically within 2-5 years of experience.
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Why Salesforce
We bring companies and customers together on the #1 CRM. Sharing the news, events, and innovation you need to change the world for good.
About the role
We are seeking a dedicated and customer-focused Commerce Cloud Technical Account Manager (TAM) to join our Technical Account Management team in Signature Success. In this role, you will be the primary point of contact for Salesforce's most significant and high-profile customers. Your mission is to enhance their technical and operational health while ensuring they extract maximum value from their Salesforce investment.
What you'll be responsible for
- ⭐️
Sales Pipeline Fulfilment
Ensure the top of the sales pipeline is adequately filled with quality leads
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Customer Advocacy and Feedback
Advocate for customers by providing feedback to internal teams on how to better meet customer needs
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Sales Pipeline Management
Efficiently navigate the CRM and other operational tools to create, update, retrieve, and understand information about accounts and opportunities
Skills you'll need
- 👥
Collaboration
Works with others by being open, clear in communication and listening to achieve goals
- 📊
Results orientation
Focuses on outcomes and the steps it takes to achieve them
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Problem solving
Identifies problems and develops logical solutions that address the problems
Meet the team
