Accor
Meeting & Events Coordinator
We are committed to authenticity, sophistication, mastery and innovation. Our stage is the world.
Administration
Full-time
Office | Melbourne, VIC, Australia
Visa sponsorship · No
Junior · A role for someone with some basic skills, good motivation and ability to learn. Typically 1-2 years of experience is required.
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Why Accor
We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world.
We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts.
About the role
Job Description
As a Meeting & Events Coordinator, you will be responsible for coordinating and managing events from initial inquiry to post-event follow-up. Your key responsibilities include:
- Building and maintaining strong client relationships to ensure seamless event execution.
- Preparing and distributing banquet event orders, ensuring all operational teams are aligned.
- Hosting site inspections and liaising with clients and suppliers.
- Managing event billing, invoicing, and financial reporting with accuracy.
- Upselling additional services and enhancing the client experience.
- Working closely with internal teams, including Food & Beverage, Sales, Reservations, and Finance, to deliver outstanding service.
- Handle enquiries for group bookings and provide a reply or confirmation within a reasonable timeframe.
- Preparation of group information sheets (group movements) and briefing of all involved prior to arrival of group.
- Manage Group payments, cancellations, rooming lists and terms and conditions.
- Maintains a precise filing system for all Group reservations and correspondence.
- Handle guest complaints and enquiries in an efficient and professional manner and ensure the Director of Sales & Marketing and Hotel Manager is informed of any guest feedback.
Qualifications
To be successful in this role, you will need:
- Previous experience with hotel events and iVvy Software is highly preferred
- Strong focus and passion for hotel operations and guest experience
- Confident and articulate communication, to creating belonging with guests and colleagues
- Time management skills with the ability to multitask
- Entrepreneurial spirit with drive, ambition and high level of energy
- Good interpersonal skills with ability to communicate with all levels of team members
- Flexible and able to embrace and respond effectively to change
What you'll be responsible for
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Office and Team Coordination
Coordinate the smooth and effective day-to-day administrative operations of an office or team
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Cross-Functional Support
Provide general and clerical tasks to help various teams in the organization collaborate and operate effectively
Skills you'll need
- ✅
Prioritization
Compares and ranks the relative importance &/or urgency of different tasks to identify the best order of actions
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Service orientation
Actively seeks and develops strategies to help key stakeholders
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Attention to detail
Accurately identifies and rectifies discrepancies or errors that exists in information and deliverables
Meet the team
