SAS
Sr Customer Success Renewal Specialist
To provide knowledge in the moments that matter.
Sales and Customer Success
Full-time
Office | Sydney, Australia
Visa sponsorship · No
Mid Level · A role for someone with some well-developed knowledge and skills they can bring to the role and team. Typically within 2-5 years of experience.
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Why SAS
SAS technology solutions help meet the needs of organizations in practically every industry, regardless of size. Because our experts have deep industry knowledge, we understand unique challenges and can accelerate time to decisions.
With better fraud detection software, banks can keep money safe. With better demand planning, manufacturers and retailers can keep shelves stocked. With better predictive analytics, governments can meet the needs of citizens. And with better health care analytics, hospitals can improve care and save lives.
About the role
The Customer Success Renewal Specialist is responsible to support SAS’s customer retention and renewal strategy, on-time execution of renewals processes and contracts. Develops programs to manage implementation of customer relationship strategies to increase both the effectiveness and efficiency of our loyalty and retention efforts. CS Renewal Specialists will be owning and executing a portfolio of renewal contracts in an assigned territory. They are responsible for creating strategic partnerships with internal stakeholders such as Sales and Customer Success Managers to secure every renewal.
What you'll be responsible for
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Customer Advocacy and Feedback
Advocate for customers by providing feedback to internal teams on how to better meet customer needs
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Adoption and Success Management
Support customers gain value from the product / service. Including check-ins, training, addressing blockers to adoption, and providing best practice advice
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Relationship Building
Maintain trusted relationships with key stakeholders to help them achieve their goals, and grow revenue and usage.
Skills you'll need
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Collaboration
Works with others by being open, clear in communication and listening to achieve goals
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Learning agility
Identifies and applies strategies to enhance reception, retention and use of newly acquired information, skills, and abilities
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Problem solving
Identifies problems and develops logical solutions that address the problems
Meet the team
