Commonwealth Bank
Associate - Corporate Lending Operations
Empowering our people and the communities in which we work and making sustainable, transparent and balanced business decisions.
Sales and Customer Success
Full-time
Office | Sydney, Australia
Visa sponsorship · No
Junior · A role for someone with some basic skills, good motivation and ability to learn. Typically 1-2 years of experience is required.
·
Why Commonwealth Bank
We really love working here, and we think you will too. Diversity, flexibility and innovation are just some of the reasons why our people come to work every day. Our team includes around 45,000 people from all walks of life, with different goals, experiences, and perspectives. At CommBank we’ll encourage and support you to be yourself. This is a place where you can feel confident expressing who you really are; where you belong because of your uniqueness. Don’t believe us? Hear what our people have to say about #CommBankLife on Instagram, LinkedIn and Twitter.
About the role
You will be responsible for contributing to the servicing of Institutional, Corporate & Business Banking clients by managing and maintaining Bilateral loan administration within a corporate and Business Bank lending portfolio. You will manage requests and queries spanning across establishment, maintenance covering products like Cash Advance Facilities, Overdraft, Bank Guarantee Facilities and Multi Option Facilities (including sub products)
What you'll be responsible for
- 💬
Customer Advocacy and Feedback
Advocate for customers by providing feedback to internal teams on how to better meet customer needs
- 👍🏼
Adoption and Success Management
Support customers gain value from the product / service. Including check-ins, training, addressing blockers to adoption, and providing best practice advice
- 💼
Account Retention and Expansion
Proactively identify opportunities for expansion and limit risk of churn by collaborating with clients to deliver on actions
Skills you'll need
- 👥
Collaboration
Works with others by being open, clear in communication and listening to achieve goals
- 🛎
Service orientation
Actively seeks and develops strategies to help key stakeholders
- 💡
Problem solving
Identifies problems and develops logical solutions that address the problems
Meet the team
