Westpac
Business Analyst - ServiceNow
To become number one for customer service
Business Operations and Strategy
Full-time
Office | Sydney, Australia
Visa sponsorship · No
Mid Level · A role for someone with some well-developed knowledge and skills they can bring to the role and team. Typically within 2-5 years of experience.
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Why Westpac
Westpac is Australia’s oldest bank and company, one of four major banking organisations in Australia and one of the largest banks in New Zealand. We provide a broad range of banking and financial services in these markets, including consumer, business and institutional banking and wealth management services.
Westpac Group's portfolio of financial services brands and businesses is focused on our purpose which is Helping Australians and New Zealanders Succeed. It’s what we do, who we are and why we come to work every day.
From ensuring individuals can save, transact and borrow with confidence, to supporting the financial needs of small businesses, multi-national corporates, institutional and government clients, our customers are at the centre of everything we do.
Through our unique portfolio of brands comprising Westpac, St.George, Bank of Melbourne, BankSA, BT and RAMS we support and serve over 13.9 million customers.
About the role
This role is instrumental in ensuring that Product features, functional and technical requirements are accurately defined, documented, and prioritised and communicated to all relevant stakeholders (onshore & offshore). In addition, this role is #LI-Hybrid and is open to Sydney and Melbourne based candidates.
What you'll be responsible for
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Problem Identification
Identify the problems and needs of key stakeholders to guide data analysis
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Execution and Project Management
Plan and deliver project plans by managing people, resources, budget, and timelines, to support the organization’s goals
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Stakeholder Engagement
Partner with stakeholders to understand specifications, business requirements, and communicate insights
Skills you'll need
- ✅
Prioritization
Compares and ranks the relative importance &/or urgency of different tasks to identify the best order of actions
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Decision Making
Considers the costs and benefits of potential actions and determines the most appropriate one
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Problem solving
Identifies problems and develops logical solutions that address the problems
Meet the team
