Guidepoint
Associate, Client Growth - Consulting
To constantly innovate new ways to empower understanding, to drive business forward
Sales and customer success
Full-time
Office | Sydney, NSW, Australia
Visa sponsorship · No
Mid Level · A role for someone with some well-developed knowledge and skills they can bring to the role and team. Typically within 2-5 years of experience.
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Why Guidepoint
Guidepoint is a research enablement platform designed to advance understanding and empower our clients’ decision-making process. Powered by innovative technology, real-time data, and hard-to-source expertise, we enable our clients to turn answers into action.
Backed by a network of nearly 1.5 million experts, and Guidepoint’s 1,300 employees worldwide we inform leading organizations’ research by delivering on-demand intelligence and research on request. With Guidepoint, companies and investors can better navigate the abundance of information available today, making it both more useful and more powerful.
About the role
Guidepoint is seeking qualified candidates for a** Client Growth Associate** in our Sales team**. ** This person will support senior members of the team as they promote our subscription-based research service to various business units within existing clients (consultancy, hedge funds, mutual funds, private equity etc.), in order to grow overall usage.
What You’ll Do:
- Partner with senior team members to increase user base at client firms by employing a thoughtful and strategic outreach approach
- Conduct warm/ cold calls, emails and other lead generation efforts to meet designated project, new client activation, and meeting targets
- Monitor client usage trends and identify inflection points in their usage data to proactively reach out and identify any potential pain points
- Onboard new client users of the service and educate them on the different services Guidepoint has to offer under their subscription
- Develop a working knowledge of the consulting and/ or institutional market to help communicate Guidepoint’s value add to clients in the space
- Work closely with the Client Service team to collect feedback on open client projects as well as advisors we have sent clients for review
What You Have:
- 1+ year of sales, business development, banking, business consulting and/or account management experience
- Bachelor’s degree from an accredited university
- Broad base knowledge of the client growth process from lead generation to relationship management
- Excellent communicator capable of handling high-profile clients
- Demonstrated ability to work in a team atmosphere
- A desire to work in a fast-paced entrepreneurial environment
- Initiative and ability to handle increasing responsibility over time
- Strong relationship management skills with stakeholders of varying seniority levels
What We Offer:
- Competitive compensation
- Central office location
- Entrepreneurial environment, autonomy, and fast decisions
- Flexible work environment
- Ambitious and driven people
What you'll be responsible for
- 👍🏼
Adoption and Success Management
Support customers gain value from the product / service. Including check-ins, training, addressing blockers to adoption, and providing best practice advice
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Customer Query Handling
Serve as the subject matter expert for the product/service, address customer questions and facilitate requests that need to be actioned by internal teams
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Implementation and Onboarding
Manage the timely setup and implementation of product/service to help customers meet their goals and drive product adoption
Skills you'll need
- ✅
Prioritization
Compares and ranks the relative importance &/or urgency of different tasks to identify the best order of actions
- 🛎
Service orientation
Actively seeks and develops strategies to help key stakeholders
- 💡
Problem solving
Identifies problems and develops logical solutions that address the problems
Meet the team
