Employment Hero
Salesforce Administrator
Our mission is to make employment easier and more valuable for everyone, and this includes empowering Aussie SMBs with the confidence they need to manage their team. After all, no one starts a business to be an employer.
Customer Support
Full-time
Office | Sydney, Australia
Visa sponsorship · No
Mid Level · A role for someone with some well-developed knowledge and skills they can bring to the role and team. Typically within 2-5 years of experience.
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Why Employment Hero
Employment Hero is an Australian tech unicorn - valued at over $1 billion. Our world-class software is the easiest way for small to medium-sized businesses to manage HR, payroll, employee engagement, and benefits. We've grown 100% year on year since inception, and expanded globally in late 2020. We now service over 80,000 businesses and we will continue to grow rapidly in 2022 and beyond.
We believe in distributed employment and take a ‘Remote First' approach with our team.
About the role
Reporting to the Salesforce Platform Manager and working within the Commercial Operations team, you will be responsible for the day-to-day management of the Salesforce Platform and new CRM project initiatives.
What you'll be responsible for
- 👏🏼
Customer Support Team Training
Provide ongoing training, support, and coaching to help customer support teams achieve their goals and objectives
- ⚙️
Customer Support Technology Management
Identify and implement technology to optimize processes and collaboration for customer-facing teams to deliver high-levels of support
- 🚦
Technical Incident Resolution
Analyze and resolve technical and functional product issues for internal and external customers
Skills you'll need
- 👥
Collaboration
Works with others by being open, clear in communication and listening to achieve goals
- ✅
Prioritization
Compares and ranks the relative importance &/or urgency of different tasks to identify the best order of actions
- 💡
Problem solving
Identifies problems and develops logical solutions that address the problems
Meet the team
We’re revolutionising the way people work – and we need your help. With 100% year on year growth, there’s never been a more exciting time to join our swiftly expanding company. At the heart of that growth is our amazing sales team. We are extremely focused on professional development with many of our sales leaders having started as SDRs at Employment Hero, and seen us through our growth to date.