Laing O'Rourke
Systems Logistics Coordinator
To become the recognised leader for innovation and excellence in the construction sector.
Customer Support
Full-time
Office | Sydney, Australia
Visa sponsorship · No
Mid Level · A role for someone with some well-developed knowledge and skills they can bring to the role and team. Typically within 2-5 years of experience.
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Why Laing O'Rourke
Laing O’Rourke is an international engineering enterprise, with operations in Europe, Australia and the Middle East. Certainty, reliability, quality – this is what our clients want, and we have more than 150 years of experience delivering it. Our highly-trained and committed people understand the challenges of modern construction, the stakeholders involved, and how to work collaboratively to deliver our clients' aims. We combine our expertise with purposeful technology, deploying innovations like digital engineering and AI to produce powerful results.
About the role
We are currently recruiting for a experienced Logistics Systems Coordinator to work alongside the Logistics Services Delivery Lead to assist with developing and rolling out the Select Logistics software and technology offering to its customers.
What you'll be responsible for
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Customer Support Team Training
Provide ongoing training, support, and coaching to help customer support teams achieve their goals and objectives
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Customer Support Technology Management
Identify and implement technology to optimize processes and collaboration for customer-facing teams to deliver high-levels of support
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Technical Incident Resolution
Analyze and resolve technical and functional product issues for internal and external customers
Skills you'll need
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Collaboration
Works with others by being open, clear in communication and listening to achieve goals
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Prioritization
Compares and ranks the relative importance &/or urgency of different tasks to identify the best order of actions
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Problem solving
Identifies problems and develops logical solutions that address the problems
Meet the team
