Bank of Queensland
Capability Designer
We’re on a mission to become Australia’s most loved bank.
Product Management and Design
Full-time
Office | Sydney, Australia
Visa sponsorship · No
Mid Level · A role for someone with some well-developed knowledge and skills they can bring to the role and team. Typically within 2-5 years of experience.
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Why Bank of Queensland
We’re on a mission to become Australia’s most loved bank. No walk in the park, but it’s how we go about things that make it possible. We’ll do it by getting face-to-face, one-to-one and creating real, long-lasting relationships with our customers. Flash-in-the-pan financial arrangements aren’t for us.
Like any close relationship good communication is everything. In fact, getting personal is what we’re all about. Being able to talk to us on social media should be more like chatting with a good friend over coffee. So feel free to share the love by sharing our posts, ask questions, or tell us what you think.
About the role
Instructional design is your game, and innovation is your mindset. You’ll be working with the Capability Partner and Specialist and identifying the right learning artefact or on the job tool that delivers on the learners needs in their environment. Skills across video, e-learn, animation, document design, infographics and facilitation tools are a must. Your communication style is clear and simple and you have knack for making the complex, easy! We like to shake, rattle and challenge the status quo here, so a love for new impactful ways to transfer knowledge is highly valued with the right balance of being pragmatic, efficient and valuing substance and style.
What you'll be responsible for
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Project Coordination
Coordinate people and processes to ensure the effective and timely running of a project
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Leading of UX and UI Design
Lead the design of product features underpinned by UX and UI Design principles to create desired user-centred experiences
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Customer Journey Insight Development
Understand a brand’s customers and their journey throughout touch points and processes, to drive strategy for positive customer experience
Skills you'll need
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Collaboration
Works with others by being open, clear in communication and listening to achieve goals
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Flexibility
Copes with changes and ambiguity in varying circumstances and can adapt behaviour effectively
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Critical thinking
Identifies and synthesizes patterns and trends amongst various sources of information to reach a meaningful conclusion, perspective or insight
Meet the team
