SAS
Technical Support Intern
To provide knowledge in the moments that matter.
Customer Support
Intern
Office | Sydney, Australia
Visa sponsorship · No
Entry Level · A role for someone with underlying potential, good motivation and ability to learn. Typically no direct experience is required.
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Why SAS
SAS technology solutions help meet the needs of organizations in practically every industry, regardless of size. Because our experts have deep industry knowledge, we understand unique challenges and can accelerate time to decisions.
With better fraud detection software, banks can keep money safe. With better demand planning, manufacturers and retailers can keep shelves stocked. With better predictive analytics, governments can meet the needs of citizens. And with better health care analytics, hospitals can improve care and save lives.
About the role
You’ll learn about technical support for enterprise-class SAS installations. You’ll learn about the complex interactions and dependencies between multiple SAS system components, servers, applications, security providers, storage systems, hardware, and third-party products. With this knowledge you’ll be able to resolve SAS customer issues and influence software direction.
What you'll be responsible for
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Customer Advocacy and Feedback
Advocate for customers by providing feedback to internal teams on how to better meet customer needs
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Customer Query Handling
Serve as the subject matter expert for the product/service, address customer questions and facilitate requests that need to be actioned by internal teams
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Technical Incident Resolution
Analyze and resolve technical and functional product issues for internal and external customers
Skills you'll need
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Collaboration
Works with others by being open, clear in communication and listening to achieve goals
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Service orientation
Actively seeks and develops strategies to help key stakeholders
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Problem solving
Identifies problems and develops logical solutions that address the problems
Meet the team
