Merivale
Service Desk Analyst
We aim to bring a little magic into the everyday
Customer Support
Full-time
Office | Sydney, Australia
Visa sponsorship · No
Mid Level · A role for someone with some well-developed knowledge and skills they can bring to the role and team. Typically within 2-5 years of experience.
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Why Merivale
Owned and run by the Hemmes family for over 60 years and remaining true to our heritage, our aim is to bring a little magic into the everyday. We are constantly growing and pushing the boundaries in over 80+ venues to encapsulate a unique dining experience no matter where you go. Each space is carefully executed with the same attention to detail across a seemingly endless supply of inspired concepts, restaurants, bars, cafes, pubs, nightlife and retail.
About the role
We are after an experienced Service Desk Analyst to join the technology team here at Merivale. You will be able to work across a portfolio of some of Sydney’s most iconic and well-known restaurants and stadiums. The successful candidate will be working across Level 1 and 2 requests across multiple teams.
What you'll be responsible for
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Customer Support Team Training
Provide ongoing training, support, and coaching to help customer support teams achieve their goals and objectives
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Customer Support Technology Management
Identify and implement technology to optimize processes and collaboration for customer-facing teams to deliver high-levels of support
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Technical Incident Resolution
Analyze and resolve technical and functional product issues for internal and external customers
Skills you'll need
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Collaboration
Works with others by being open, clear in communication and listening to achieve goals
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Prioritization
Compares and ranks the relative importance &/or urgency of different tasks to identify the best order of actions
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Problem solving
Identifies problems and develops logical solutions that address the problems
Meet the team
