Splend
Collections Officer
Provide eco-friendly and affordable cars to on-demand drivers, so they can focus on earning an income
Customer Support
Full-time
Office | Sydney, Australia
Visa sponsorship · No
Junior · A role for someone with some basic skills, good motivation and ability to learn. Typically 1-2 years of experience is required.
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Why Splend
Splend provides eco-friendly and affordable cars to on-demand drivers, so they can focus on earning an income.
For over four years, we’ve been helping drivers earn more, improve their ratings, and enjoy their jobs. How do we do that? By offering an unrivalled level of support for our members.
We’re more than a car supplier. We provide resources and a community for drivers wanting to be their best. From dedicated support to advanced training and rewards, we help our members take control of their careers with our flexible plans.
Splend was founded in Sydney in 2015. As on-demand driving became part of modern society, we expanded to nine cities across Australia, the Americas, and Europe, grew our global team to over 150 employees, and raised $25 million in equity and over $200m in vehicle financing to date.
We’ve helped students, retirees, former refugees, and single parents find work they love, which fits their lifestyle. We take pride in everything our members and teams achieved so far, and we’re only just getting started.
About the role
The Collections Officer reports to the Head of Collections and is charged with monitoring and collecting the company’s generated income. The role will work closely with the finance team and Splends customer base to ensure all money owed to the company is billed and received correctly and in a timely fashion.
What you'll be responsible for
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Relationship Building and Management
Develop, maintain, and prioritize relationships with key stakeholders to achieve specific goals
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Account Retention and Expansion
Proactively identify opportunities for expansion and limit risk of churn by collaborating with clients to deliver on actions
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Customer Query Handling
Serve as the subject matter expert for the product/service, address customer questions and facilitate requests that need to be actioned by internal teams
Skills you'll need
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Collaboration
Works with others by being open, clear in communication and listening to achieve goals
- ✅
Prioritization
Compares and ranks the relative importance &/or urgency of different tasks to identify the best order of actions
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Service orientation
Actively seeks and develops strategies to help key stakeholders
Meet the team
