Iress

Client Solutions Representative

Helps the financial services industry perform at its best

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  • Sales and Customer Success

  • Full-time

  • Office | Sydney, Australia

  • Visa sponsorship Β· No

  • Junior Β· A role for someone with some basic skills, good motivation and ability to learn. Typically 1-2 years of experience is required.

  • Β·

Why Iress

We are a global team of 2,250+ people building software.

From the world’s most iconic financial services brands to advice firms of all sizes, challenger banks, insurers, investment managers, traders and brokers, more than 10,000 businesses and 500,000 people use our software to help them perform better and deliver more.

We operate across Asia Pacific, United Kingdom & Europe, North America and Africa.

About the role

The person in this role will maintain strong relationships with our advisers and investors and ensure that agreed SLAs are adhered to, client issues will be addressed and services continually improved. They will responsible for having complex conversations regarding share trading, managed investments and superannuation enquiries for new and existing wealth clients.

What you'll be responsible for

  • πŸ’¬

    Customer Advocacy and Feedback

    Advocate for customers by providing feedback to internal teams on how to better meet customer needs

  • πŸ‘πŸΌ

    Adoption and Success Management

    Support customers gain value from the product / service. Including check-ins, training, addressing blockers to adoption, and providing best practice advice

  • πŸ’Ό

    Account Retention and Expansion

    Proactively identify opportunities for expansion and limit risk of churn by collaborating with clients to deliver on actions

Skills you'll need

  • πŸ‘₯

    Collaboration

    Works with others by being open, clear in communication and listening to achieve goals

  • πŸ›Ž

    Service orientation

    Actively seeks and develops strategies to help key stakeholders

  • πŸ’‘

    Problem solving

    Identifies problems and develops logical solutions that address the problems

Meet the team

Finance

Iress