Australian Payments Plus
Payment Operations Analyst
The AP+ team strives to deliver world leading innovation, excellence in delivery, and customer experiences that delight and inspire us to build a better, stronger and more prosperous Australia.
Business Operations and Strategy
Full-time
Office | Sydney, Australia
Visa sponsorship · No
Junior · A role for someone with some basic skills, good motivation and ability to learn. Typically 1-2 years of experience is required.
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Why Australian Payments Plus
At AP+ we're changing the game! We're doing big things, and we can't do it alone. We're part of a big ecosystem, and we know teamwork and passion for our purpose is what will make us successful. We value the unique talents, perspectives, of all our employees. This includes people of all gender identities and sexual orientations, First Nations Peoples, people of all abilities and diverse backgrounds, as well as their families.
AP+ brings together Australia’s three domestic payment providers, BPAY Group, eftpos and NPP Australia, into one integrated entity. Bringing these businesses together enables AP+ to create a more competitive and coordinated Australian payments organisation that is strategically placed to respond to the impacts of regulatory and technological change today, and into the future.
About the role
As a Payment Operations Analyst your primary responsibility is to service our Members & Participants by responding to their daily requests via phone and email and continually looking to improve and optimise operational processes. You'll do this by gaining a solid understanding of all AP+ products, services, rules and operating procedures, as well as operational processes to support our Members and Participants and ensure an optimal and positive customer experience.
What you'll be responsible for
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Process Management and Ongoing Improvement
Manage and improve organizational processes to minimize complexities and increase productivity
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Stakeholder Engagement
Partner with stakeholders to understand specifications, business requirements, and communicate insights
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Quality Assurance
Ensure processes, procedures and tools meet quality requirements set by the organization
Skills you'll need
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Collaboration
Works with others by being open, clear in communication and listening to achieve goals
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Written communication
Writes in a clear and structured format to convey information and ideas effectively to a target audience
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Attention to detail
Accurately identifies and rectifies discrepancies or errors that exists in information and deliverables
Meet the team
