Eucalyptus
Operations Associate, Patient Experience
We dream, build and run digital healthcare companies!
Business Operations and Strategy
Full-time
Office | Sydney, Australia
Visa sponsorship · No
Junior · A role for someone with some basic skills, good motivation and ability to learn. Typically 1-2 years of experience is required.
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Why Eucalyptus
Eucalyptus is a healthcare technology company building digital experiences for patients.
About the role
Eucalyptus is looking for a passionate, self-starter to join as an Operations Associate working in our Patient Experience function. This role will be based in Sydney and will involve both day-to-day management support of our patient-facing frontline team (based in Manila, Phillipines) as well as project work to help us solve big operational problems - such as scaling our support capabilities through automations and driving efficiencies in our service teams.
What you'll be responsible for
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Process Management and Ongoing Improvement
Manage and improve organizational processes to minimize complexities and increase productivity
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Stakeholder Engagement
Partner with stakeholders to understand specifications, business requirements, and communicate insights
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Quality Assurance
Ensure processes, procedures and tools meet quality requirements set by the organization
Skills you'll need
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Collaboration
Works with others by being open, clear in communication and listening to achieve goals
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Written communication
Writes in a clear and structured format to convey information and ideas effectively to a target audience
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Attention to detail
Accurately identifies and rectifies discrepancies or errors that exists in information and deliverables
Meet the team
