icare
Onboarding Support Officer
To provide insurance and care services to the businesses, people and communities of NSW.
Sales and Customer Success
Full-time
Office | Sydney, Australia
Visa sponsorship · No
Entry Level · A role for someone with underlying potential, good motivation and ability to learn. Typically no direct experience is required.
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Why icare
At icare, we deliver best in class insurance and care services to the business, people and communities of NSW. Whether a person is severely injured in the workplace or on our roads, icare supports their long-term care needs to improve quality of life, including helping people return to work. We insure more than 326,000 NSW businesses and public sector employers – protecting around 3.6 million workers. icare is also a trusted risk advisor to the NSW Government, protecting $193 billion of the state's assets, including the iconic Sydney Opera House and the Sydney Harbour Bridge.
About the role
The Onboarding Support Officer will also identify service priorities through an understanding of how the long-term effects of injury can impact daily living.
What you'll be responsible for
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Product Delivery & Improvement
Ship the product and continuously improve it based on customer and market feedback
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Customer Support Team Training
Provide ongoing training, support, and coaching to help customer support teams achieve their goals and objectives
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Customer Support Technology Management
Identify and implement technology to optimize processes and collaboration for customer-facing teams to deliver high-levels of support
Skills you'll need
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Collaboration
Works with others by being open, clear in communication and listening to achieve goals
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Prioritization
Compares and ranks the relative importance &/or urgency of different tasks to identify the best order of actions
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Problem solving
Identifies problems and develops logical solutions that address the problems
Meet the team
