SafetyCulture is a customer and product-led SAAS company, our mission is to help working teams get better every day, our technology platform and products give front line workers a voice and leaders the visibility to make smart decisions when driving safety, quality and continuous improvement.

Headquartered in Sydney, SafetyCulture has six offices around the world and over 70,000 customers.

Our mission is to help solve the challenges faced in an increasingly distributed workforce, our technology platform and products give front line workers a voice and leaders the visibility to make smart decisions when driving safety, quality and continuous improvement.

As the Revenue Operations Analyst supporting the Customer Success teams, you will play a critical role in the business achieving their growth targets. You will ensure best practices are adopted globally and consistent reports are developed to allow meaningful reporting across the whole business. How you will spend your time: Be a trusted advisor to the VP Customer Success and the CS Leadership Team Establish an operating cadence for Customer Success, defining and driving accountability towards shared goals and using data to identify areas to accelerate revenue & growth and reduce churn and contraction Lead commercial planning for the customer success teams, ensuring strategies are in place and reported against to achieve company objectives Partner with Data Analytics team to drive improvements in key operating metrics across CS teams including forecast accuracy, customer expansion, churn rates, win rates and customer lifetime value Drive continuous optimisation of CS tools and integrations ensuring effective management across the full customer lifecycle. Implement operating rules of engagement across Customer Success to encourage collaboration between teams and alignment of tools and processes Ensure optimised reporting, analysis and insights are captured throughout the pre and post sales customer journey.

About you: 3+ years of experience in a Revenue Operations role, ideally in a fast growing SAAS business Proven experience in building effective GTM cadences and dashboards to optimise customer success performance and structure Exceptional project management skills and attention to detail Excellent stakeholder management skills, with the ability to build strong cross-functional relationships and align teams toward common goals Skilled communicator with the ability to communicate complex business insights, both verbally and in writing, in a clear and precise manner Highly proficient in excel, salesforce.com and data analytics tools Thrive in a fast-paced environment, balancing multiple projects without losing focus Resourceful and committed to advocating for our customers, with a growth mindset and a passion for problem-solving as part of a team

More than a job: Equity with high growth potential, and a competitive salary Flexible working arrangements, we encourage you to create the best work blend while working from your home and the local SafetyCulture office Access to professional and personal training and development opportunities Hackathons, Workshops, Lunch & Learns We encourage involvement in the community, open source work, attending talks and events, and experimenting with new technologies Office benefits: In-house Culinary Crew serving up daily breakfast, lunch and snacks Barista coffee machine, craft beer on tap, boutique wines and a range of non-alcoholic beverages Wellbeing initiatives such as subsidised fitness programs, EAP services and generous parental leave policy Quarterly celebrations and team events, including the annual Shiplt global offsite On-site gym, table tennis, board games, books library, and pet-friendly offices