Domain

Customer Experience Partner

Our purpose is to inspire confidence in life’s property decisions and we deliver to this by offering a suite of products and solutions for every step of the property journey.

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  • Sales and Customer Success

  • Full-time

  • Hybrid | Melbourne, VIC, AU

  • Visa sponsorship · No

  • Junior · A role for someone with some basic skills, good motivation and ability to learn. Typically 1-2 years of experience is required.

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Lance Ogao

Hiring manager, Domain

Domain Group is a leading Australian property marketplace made-up of a portfolio of brands. We are united in our Purpose to inspire confidence in life’s property decisions. Our brands offer products and solutions to consumers, agents, and parties interested in property across every step of their property journey. Through our digital solutions, we reach an average of 7.7m Australians each month.*

What we do gets right to the heart of who Australians are. It’s more than just listings, buying and selling. It’s about everything in between – the experiences that inspire confidence, and the parts that provide context, so that no matter what side of the fence people sit on, they can make the right property decisions.

At Domain Group we’re building what you might call the incredible find – the right size, space and environment for you to love what you do and who you do it with. With us you’ll make your mark and make a difference. And you’ll be part of an inclusive team of unique individuals that are inspired by the opportunity that sits before them.

Domain Values: ● Open Minds, Open Doors ● Have Adventures ● Leap, Grow, Repeat ● Passion is Contagious

About the role

A great opportunity for a Customer Experience Partner to work under our Real Time Agent Support Team. Real Time Agent is a point of sale platform that digitises and streamlines key steps in the property journey, including agency agreements, auction registration and bids, as well as contracts of sale.

As a Customer Experience Partner, you bridge the gap between the customer and the developers, ensuring our product is meeting customer needs. This role is essential to guarantee that our customers are having a seamless experience not only with the platform but also with the people that support it. You are someone who has a passion for technology and delivering exceptional user experience. You see the potential to solve real-world problems through technology but understand the importance of the human side of customer service. You should have an interest in solving difficult problems but also understand that no task is too small towards a business's success.

The ideal candidate will have…

  • Proven experience working in a customer success focused role
  • Exposure to working with technology and SaaS platforms and an interest in learning more
  • A passion for delivering a great customer experience
  • Analytical and problem-solving skills
  • A collaborative team spirit

In a typical day you should expect to:

  • Support users and internal team members by responding to a wide range of complex inquiries.
  • Find immediate solutions to imminent issues with existing features and identify potential product changes to improve future user experience.
  • Problem-solve or assess a variety of challenges that arise day-to-day to achieve an outcome for customers.
  • Document potential bug fixes/features.
  • Process client onboarding.
  • Process time-critical data entry tasks.
  • Communicate issues to development and sales teams.

What you'll be responsible for

  • 💬

    Customer Advocacy and Feedback

    Advocate for customers by providing feedback to internal teams on how to better meet customer needs

  • 💬

    Customer Query Handling

    Serve as the subject matter expert for the product/service, address customer questions and facilitate requests that need to be actioned by internal teams

  • 🛟

    Implementation and Onboarding

    Manage the timely setup and implementation of product/service to help customers meet their goals and drive product adoption

Skills you'll need

  • 👥

    Collaboration

    Works with others by being open, clear in communication and listening to achieve goals

  • 🛎

    Service orientation

    Actively seeks and develops strategies to help key stakeholders

  • 💡

    Problem solving

    Identifies problems and develops logical solutions that address the problems

Meet the team

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Domain

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