Tyro
Part-time Customer Support Specialist (Tyro Health)
Into business big time
Customer Support
Part-time · 0 - 20 hours per week
Hybrid | Sydney, NSW, AU · Minimum 2 days in the office - team day is Wednesday (compulsory), then they can choose the other day. Successful candidates will need to be in most days for the first 2 weeks for training; any work from home days during the first month will be at the team leader’s discretion.
Visa sponsorship · No
Mid Level · A role for someone with some well-developed knowledge and skills they can bring to the role and team. Typically within 2-5 years of experience.
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Why Tyro
Payments, Lending, Banking! Tyro is a fintech company powering the future of business. With over $42 billion in transactions processed last year, half a billion dollars in loans, and more than 68,000 customers, Tyro combines the best people, technology, and partners to provide products that simplify commerce.
Our strong team of 600+ Tyros, just like our customers, are the heart of our business. Whether at home on in the office, we go to great lengths to cultivate and maintain a positive employee experience. Tyros are a highly collaborative mix of people. You will work with teams and individuals across engineering, product management, customer support, sales and more. Fostering a diverse and inclusive environment, and a passion for continuous learning has always been one of the most important parts of Tyro's culture. Together, we are setting the standard in payments and commerce.
About the role
Tyro Health provides tailored payment solutions specifically for the healthcare industry. We make payments easier for healthcare providers, insurers, software vendors and the everyday Australians they support. We help you pay at your medical practitioner, and simultaneously help your medical practitioner process and track claims. We do this alongside seamlessly integrating with their software and improving communication between government agencies (like Medicare) and healthcare funds.
This role is a hybrid part time position, 10am to 2pm, Monday to Friday.
What you'll do:
- Communicate with healthcare practitioners and practice support staff by phone, to assist them with their queries.
- Communicate with callers in a professional and efficient manner.
- Educate our customers on the Tyro Health products and services.
- Trouble shoot issues with our EFTPOS terminals and eCommerce platform.
- Identify and escalate any customer complaints.
- Collect customer feedback and communicate it to the relevant channels.
- Uphold and contribute to Tyro’s strong risk culture by complying with our policies, completing mandatory training in a timely manner and identifying/managing risks within your day-to-day role.
- Uphold and contribute to Tyro’s strong risk culture by complying with our policies, completing mandatory training and identifying and managing risks within your day-to-day work
What you'll bring:
- You enjoy interacting with customers and communicate clearly and efficiently.
- You are comfortable working with technical concepts and can clearly articulate trouble shooting processes.
- You take initiative to deliver best-in-class service and are passionate about customer excellence.
- You have a bubbly phone manner and can build rapport quickly with our merchants.
- You have a general understanding of how the claiming process works within the Australian healthcare industry.
- You will preferably have a broad understanding of the payments industry.
- Experience working in the healthcare sector is a bonus but not essential.
What you'll be responsible for
- 🛟
Query Handling
Address and resolve queries, questions, and problems to ensure positive customer outcomes and experiences
- 👍🏼
Complaints Resolution
Log, investigate, and resolve customer dissatisfaction or problems, to improve negative customer experiences
Skills you'll need
- ✍🏼
Written communication
Writes in a clear and structured format to convey information and ideas effectively to a target audience
- 🛎
Service orientation
Actively seeks and develops strategies to help key stakeholders
- 🎙
Verbal communication
Speaks clearly to convey information effectively to a target audience
Meet the team
Applying with Hatch
Tyro is using Hatch to accept applications for this role. Hatch helps you demonstrate your fit, no matter your background.
Learn more about Hatch