Atomi
Customer Success Manager
Make eduction interesting, engaging, simple, clear, understandable and awesome
Sales and Customer Success
Full-time
Hybrid | Ultimo, AU
Visa sponsorship · No
Mid Level · A role for someone with some well-developed knowledge and skills they can bring to the role and team. Typically within 2-5 years of experience.
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Why Atomi
Atomi is an online education technology platform on a mission to help unlock the world’s potential by optimising the way we teach and learn. Our team and business have grown massively in just a few short years, and we’re ready to scale even further.
Founded circa 2011, Atomi began with just a few how-to maths videos. It turned out that students and teachers enjoyed our simple, engaging and practical style. We now deliver millions of lessons to students yearly, inspiring a love for learning beyond the classroom and empowering students and teachers to work better together with data, insights and more.
Atomi combines engaging content, intelligent testing and powerful analytic for students, teachers and schools across the globe.
About the role
We’re looking for a Customer Success Manager to join our team. From planning a flawless rollout to driving adoption & ongoing use, you’ll be our customer’s go-to resource for best practice & a trusted advisor.
A key part of your role will be helping School Executives structure & manage school wide Atomi deployments, coaching senior teachers on Atomi’s methodology, innovative pedagogy & helping to develop change management strategies that maximise adoption, self-sufficiency & phenomenal student results.
WHAT YOU’LL DO
- You’ll bring the perfect blend of energy & professionalism to make every customer experience special
- Conduct workshops, webinars, training, attend onsite meetings, building personal & productive relationships with key stakeholders
- Use data, analysis & insights to proactively manage customer activation
- Coach customers to be product experts on Atomi platform
- Partner the Sales team to improve customer experience, drive referral sales
WHAT YOU’LL BRING TO THE TEAM
- Customer-facing customer success, account management or sales organisation
- SaaS experience preferred
- Proven track record in a professional customer service, dynamic, start-up environment
- Commercially minded, understanding of subscription renewals & sales cycles
- Valid WWCC. We are happy to cover costs if you do not hold a current WWCC
Bonus points
- Experience in teaching, educational leadership or education sector
- An understanding of school operations, budgets & processes
What you'll be responsible for
- 👍🏼
Adoption and Success Management
Support customers gain value from the product / service. Including check-ins, training, addressing blockers to adoption, and providing best practice advice
- 🤝
Relationship Building
Maintain trusted relationships with key stakeholders to help them achieve their goals, and grow revenue and usage.
Skills you'll need
- 🛎
Service orientation
Actively seeks and develops strategies to help key stakeholders
- 🎙
Verbal communication
Speaks clearly to convey information effectively to a target audience
- 💡
Problem solving
Identifies problems and develops logical solutions that address the problems
Meet the team
Applying with Hatch
Atomi is using Hatch to accept applications for this role. Hatch helps you demonstrate your fit, no matter your background.
Learn more about Hatch