Automic Group
Investor Services Associate - Casual
Market-leading, cloud-based share registry technology and a tailored range of professional services.
Customer Support
Contract, 6 months · 0 - 38 hours per week
Office | Sydney, AU
Visa sponsorship · No
Entry Level · A role for someone with underlying potential, good motivation and ability to learn. Typically no direct experience is required.
5 vacancies available
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Why Automic Group
Automic Group is an Australian provider of integrated registry, employee share plan, board management, governance, and investor relations solutions. Our proprietary technology is combined with a complementary suite of professional services, including Company Secretarial, CFO Advisory, Investor and Media Relations, and ESG to make it easier for companies and managed funds to do business. Today, over 1,200 ASX listed and unlisted businesses trust Automic to manage their registry, investor and board requirements. We were the leading IPO provider in 2022, with 55% market share. Additionally, four out of five listed companies making a share registry transition are moving to Automic Group and enjoying the benefits of our superior technology and service offering.
About the role
The Role
We are looking for casual employees to join our dynamic, enthusiastic, and supportive Investor Services team! This is an exciting opportunity to gain experience in financial markets and corporate customer service.
As a casual Investor Services Associate you will be responsible for conducting outbound calls to a target audience using pre-approved scripts. No cold calls! These calls are not sales calls but will aim to gather shareholder intent regarding General Meetings, Annual General Meetings, and other Corporate Action Activity and provide further information to shareholders about their shareholding.
What you'll be responsible for
- 🛟
Query Handling
Address and resolve queries, questions, and problems to ensure positive customer outcomes and experiences
- ⭐️
Customer Education and Onboarding
Assist customers in onboarding, provide education on product features, and give personalized support for success
Skills you'll need
- 💪🏼
Resilience
Bounces back from stressful experiences while being optimistic, emotionally aware, and adapts to change
- 😎
Social skills
Behaves and communicates effectively in different social situations and with a variety of different people
- 🎙
Verbal communication
Speaks clearly to convey information effectively to a target audience
Meet the team
Applying with Hatch
Automic Group is using Hatch to accept applications for this role. Hatch helps you demonstrate your fit, no matter your background.
Learn more about Hatch