Prospa
Sales Support Agent
We keep small business moving
Sales and Customer Success
Full-time
Hybrid | Darlinghurst, AU · We're Hybrid! We work in the office Tuesdays and Thursdays - for the other three weekdays you can flex between work and home.
Visa sponsorship · No
Entry Level · A role for someone with underlying potential, good motivation and ability to learn. Typically no direct experience is required.
3 vacancies available
·
Why Prospa
At Prospa, we exist to unleash the potential of every small business. We are building the future of small business and simplifying cashflow by building a leading platform that helps customers make payments, fund growth and reduce admin.
We’re a Best Workplace in Australia for 2023! We embrace diversity in our people and our thinking. You’ll find an environment where there’s always something new around the corner. It’s collaborative, inclusive and respectful. A place where we celebrate who you are, naturally.
We’re building the future of small business finance. Join us!
About the role
The role
As a Sales Support Agent, you’ll join our New Business team and support with administrative tasks that drive a fast sales cycle and seamless customer experience. From following up customers for additional documentation through to qualifying leads – you’ll multi-task and context switch to yield a positive outcome for customers and our Sales team alike.
What you will be doing
- Managing inbound customer enquiries and providing support and solutions where possible, before triaging
- Qualifying low converting leads
- Preparing applications for submission
- Proactively following up customer application pipelines
- High volume data entry ensuring compliance standards are adhered to
- Effectively working with key internal teams to drive success
What you'll be responsible for
- 💬
Customer Query Handling
Serve as the subject matter expert for the product/service, address customer questions and facilitate requests that need to be actioned by internal teams
- ⤵️
Pipeline Management
Prioritize and maintain pipeline while owning the sales cycle from discovery to close, in order to meet targets and goals
Skills you'll need
- 📊
Results orientation
Focuses on outcomes and the steps it takes to achieve them
- 🛎
Service orientation
Actively seeks and develops strategies to help key stakeholders
- 🎙
Verbal communication
Speaks clearly to convey information effectively to a target audience
Meet the team
Applying with Hatch
Prospa is using Hatch to accept applications for this role. Hatch helps you demonstrate your fit, no matter your background.
Learn more about Hatch