Tyro
Partner Account Representative
Into business big time
Sales and customer success
Full-time
Hybrid | Sydney, NSW, AU · 2 days in office, 3 days at home
Visa sponsorship · No
Mid Level · A role for someone with some well-developed knowledge and skills they can bring to the role and team. Typically within 2-5 years of experience.
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Why Tyro
Payments, Lending, Banking! Tyro is a fintech company powering the future of business. With over $43 billion in transactions processed last year, half a billion dollars in loans, and more than 71,000 customers, Tyro combines the best people, technology, and partners to provide products that simplify commerce.
Our strong team of 600+ Tyros, just like our customers, are the heart of our business. Whether at home on in the office, we go to great lengths to cultivate and maintain a positive employee experience. Tyros are a highly collaborative mix of people. You will work with teams and individuals across engineering, product management, customer support, sales and more. Fostering a diverse and inclusive environment, and a passion for continuous learning has always been one of the most important parts of Tyro's culture. Together, we are setting the standard in payments and commerce.
About the role
Why work for Tyro
We're not just like every other bank. Tyro has always been a tech company at heart, but fostering a diverse and inclusive environment, and a passion for continuous learning has always been one of the most important parts of our company's culture.
Tyros are a highly collaborative mix of people. You will work closely with our awesome teams and individuals in engineering, product management, customer support, sales and other functions within the business. Our strong team of 600+ Tyros, just like our customers, are the lifeblood of our business. We go to great lengths to ensure a positive and enjoyable employee experience for all. Everyone is committed to delivering great outcomes for our customers, and you will have the chance to change the face of payments and commerce for Australian businesses.
About This Role
The Partner Account Representative is focused on supporting and driving growth within our partner ecosystem (particularly among ISO and Broker partners). This role involves operational support, assisting with partner training and upskilling, ensuring partners have clear visibility and management of their pipelines. The Partner Account Representative will also help organise and attend partner events, fostering strong relationships and encouraging engagement.
What You'll Do
- Provide operational and administrative support to partners, helping them to effectively sell Tyro solutions.
- Assist in delivering training sessions and providing resources to upskill partner teams.
- Monitor and manage partner pipelines, offering support and guidance to help achieve sales targets.
- Support in organising and participating in partner events to enhance engagement and collaboration.
- Collaborate with internal teams to ensure partners are onboarded smoothly and remain compliant with company policies.
What You'll Bring
- 2-4 years of experience in partner/channel sales or similar roles
- Experience in SaaS/software solution sales is advantageous
- Basic understanding of intermediary sales models and processes
- Strong organisational skills with attention to detail
- Familiarity with Salesforce or other CRM systems
- Excellent communication skills and the ability to collaborate effectively with both internal and external stakeholders.
- Adaptable, self-motivated, and capable of handling multiple tasks in a dynamic environment
Perks And Benefits
- A flexible hybrid working policy
- Learning and career development opportunities
- 16 weeks paid primary carers leave
- 12 weeks paid secondary carers leave
- Annual team-based volunteer day
- Weekly team social events, snacks, a selection of craft beer, wine and non-alcoholic beverages, ping pong and gaming consoles
- Taco Tuesdays
- Mental health and wellness initiatives
- Personal finance initiatives
What you'll be responsible for
- 🗂
Campaigns and Projects
Develop and execute campaigns and projects, including co-branding, events, and lead-sharing
- 💬
Customer Advocacy and Feedback
Advocate for customers by providing feedback to internal teams on how to better meet customer needs
- ✅
Event Management
Plan, coordinate, execute, and assess events for internal and external stakeholders that achieve a specific goal
Skills you'll need
- 🔍
Attention to detail
Accurately identifies and rectifies discrepancies or errors that exists in information and deliverables
- 👥
Collaboration
Works with others by being open, clear in communication and listening to achieve goals
- 💡
Problem solving
Identifies problems and develops logical solutions that address the problems
Meet the team
Applying with Hatch
Tyro is using Hatch to accept applications for this role. Hatch helps you demonstrate your fit, no matter your background.
Learn more about Hatch