Streem

Customer Support

Streem is the ANZ market’s leading challenger media intelligence group, delivering comprehensive and realtime Print, Online, TV, Radio and Social media monitoring, insights and reporting.

  • Customer Support

  • Full-time

  • Hybrid | Surry Hills, AU

  • Visa sponsorship · No

  • Entry Level · A role for someone with underlying potential, good motivation and ability to learn. Typically no direct experience is required.

  • 4 vacancies available

  • ·

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Meriska Donnelly

Hiring manager, Streem

Why Streem

From its market launch in 2017, Streem has grown rapidly to service over 500 of Australia and New Zealand’s largest corporate and government organisations including Telstra, Qantas, Bunnings, Woolworths, Lendlease and more than half of the federal government.

Technology and people are at the centre of Streem’s growth, with a team of 150+ account managers, engineers, product specialists, media analysts and a leadership team driving the company’s platform and market offering.

  • You'll be working with a group of 150+ dedicated, motivated, and loyal staff.
  • We are lucky enough to have in-house dining (lunch and a snack bar) prepared 4 days a week by Streem’s dedicated Chef Meg!
  • A range of corporate discounts on homeware, kitchenware, movie vouchers, tech gear, and much more.
  • Access to education and training paid for by Streem, to the value of $3k per year for each staff member + access to salary sacrifice.
  • Additional leave including your birthday and wellbeing days when you need them.
  • Access to an Employee Assistance Program (EAP), providing you an outlet for confidential support in your personal and professional life.
  • External reward activities based on performance.

About the role

The Customer Support role is split between existing customer and internal team support. You will be required to support Streem’s existing customers in using the company’s real-time media intelligence platform and to provide day-to-day customer service, as well as supporting Streem’s team of Account Managers.

What you'll be responsible for

  • ⚙️

    Technical Support and Training

    Provide technical support and training to clients and end users

  • 🚦

    Technical Incident Resolution

    Analyze and resolve technical and functional product issues for internal and external customers

Skills you'll need

  • Prioritization

    Compares and ranks the relative importance &/or urgency of different tasks to identify the best order of actions

  • 🎙

    Verbal communication

    Speaks clearly to convey information effectively to a target audience

  • 💡

    Problem solving

    Identifies problems and develops logical solutions that address the problems

Meet the team

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Streem

Applying with Hatch

Streem is using Hatch to accept applications for this role. Hatch helps you demonstrate your fit, no matter your background.

Learn more about Hatch