SupplyScope
Growth & Customer Success Specialist
Transforming how brands and retailers manage their product compliance and development.
Sales and customer success
Full-time
Hybrid | Crows Nest, NSW, AU
Visa sponsorship · No
Mid Level · A role for someone with some well-developed knowledge and skills they can bring to the role and team. Typically within 2-5 years of experience.
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Why SupplyScope
At SupplyScope, we’re a VC-backed B2B SaaS platform built by a team with 15+ years of industry experience. We exist to simplify how brands and retailers manage product information, development, and compliance across their global supply networks.
Traditional product development is riddled with fragmented workflows and disconnected systems. We replace the chaos with a single source of truth, empowering teams to collaborate faster, stay compliant, and bring products to market faster and with confidence.
About the role
We're seeking a dynamic Growth & Customer Success Specialist who goes beyond traditional roles, and embraces the opportunity and challenges that are encompassed in joining a team at this early stage. We’re looking for someone who thrives in a fast-paced, early-stage environment and is excited to take ownership across both customer-facing sales/growth efforts and onboarding-driven customer success.
This is a hybrid role: you’ll help us generate and qualify leads, run demos, and shape messaging and outreach—then transition those customers into successful, activated users through tailored onboarding and strategic support.
You'll not only be the voice of the customer within our company but also play a pivotal role in product development, feedback loops, and growth strategy.
What You'll Do:
🔥 Growth (Sales & Outreach Focused):
- Lead Generation & Outreach: Support outbound prospecting efforts, work with our marketing agency on campaigns, and engage leads via email, LinkedIn, and events.
- Run Demos & Follow-ups: Own or support product walkthroughs and demos, tailored to different buyer personas. Help move leads through the funnel with fast, thoughtful follow-up.
- Message & Market Testing: Collaborate on refining our go-to-market messaging across channels—working closely with our founders and agency partners to iterate fast and learn what resonates.
- Pipeline Support: Help maintain and grow our pipeline by identifying high-intent leads and supporting the handover from interest to onboarding.
✨ Customer Success (Onboarding & Activation Focused):
- Onboarding & Activation: Own the onboarding experience—guiding new customers through setup, training, and early wins. Ensure they hit their first “aha!” moments quickly and consistently.
- Customer Enablement: Create self-serve guides, walkthroughs, and FAQ content. Host onboarding calls and check-ins to drive deeper adoption.
- Retention & Support: Monitor customer health and usage, proactively flag risk signals, and jump in to support customer queries or challenges.
- Feedback Loop: Act as the customer’s voice—bringing product feedback and insights into our internal strategy conversations.
What you'll be responsible for
- 🤝
Deal Management
Effectively prioritize and manage deals to meet sales targets, including coordination with AEs and Marketing to land prospects
- 🏷
Lead Qualification
Determine which prospective customers are most likely to purchase the organization's product/service, using a lead specific qualification framework
- ↗️
Outbound Prospecting
Generate new sales opportunities and move them through the funnel by drafting outreach messages and sequences, and identifying the needs of customers
Skills you'll need
- 🔍
Attention to detail
Accurately identifies and rectifies discrepancies or errors that exists in information and deliverables
- 💭
Critical thinking
Identifies and synthesizes patterns and trends amongst various sources of information to reach a meaningful conclusion, perspective or insight
- 💡
Problem solving
Identifies problems and develops logical solutions that address the problems
Meet the team
Applying with Hatch
SupplyScope is using Hatch to accept applications for this role. Hatch helps you demonstrate your fit, no matter your background.
Learn more about Hatch