PwC Australia
Customer Service Representative
Customer service and support
Contract, 2-6 months · 40 hours per week
Office | Parramatta, NSW, AU
Visa sponsorship · No
Junior · A role for someone with some basic skills, good motivation and ability to learn. Typically 1-2 years of experience is required.
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Why PwC Australia
In an increasingly complex world, PwC Australia works with businesses, Government and the community to help Australia continue to thrive and grow. PwC Australia delivers quality in audit, assurance, consulting and tax services to more than 5,000 clients. We’re part of a network of firms in 158 countries with over 250,000 people. PwC Australia is ranked first on LinkedIn's Top Companies list of where Australians want to work. We are bold about our commitment to diversity and inclusion, and we empower flexible working. Our purpose is to build trust in society and solve important problems. We believe the most important problems are better solved together. PwC Australia is a powerful multiplier of connections and innovation. It’s what we do best: connecting people, businesses, technology and ideas to solve important problems.
About the role
As a Call Centre Agent specializing in Know Your Customer (KYC) activities, you will be at the forefront of our customer service operations. Your primary responsibility will be to ensure the accurate identification and verification of clients by collecting and reviewing necessary documentation. This role is crucial in maintaining our compliance with regulatory standards and protecting the integrity of our services.
What you'll be responsible for
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Collaborative Issue Resolution
Collaborate with other people or teams to resolve complex customer issues
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Query Handling
Address and resolve queries, questions, and problems to ensure positive customer outcomes and experiences
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Complaints Resolution
Log, investigate, and resolve customer dissatisfaction or problems, to improve negative customer experiences
Skills you'll need
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Attention to detail
Accurately identifies and rectifies discrepancies or errors that exists in information and deliverables
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Critical thinking
Identifies and synthesizes patterns and trends amongst various sources of information to reach a meaningful conclusion, perspective or insight
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Flexibility
Copes with changes and ambiguity in varying circumstances and can adapt behaviour effectively
Meet the team
Applying with Hatch
PwC Australia is using Hatch to accept applications for this role. Hatch helps you demonstrate your fit, no matter your background.
Learn more about Hatch