Employment Hero

Customer Experience Designer

Our mission is to make employment easier and more valuable for everyone, and this includes empowering Aussie SMBs with the confidence they need to manage their team. After all, no one starts a business to be an employer.

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  • Product Management and Design

  • Full-time

  • Office | Sydney, Australia

  • Visa sponsorship · No

  • Junior · A role for someone with some basic skills, good motivation and ability to learn. Typically 1-2 years of experience is required.

  • ·

Why Employment Hero

Employment Hero is an Australian tech unicorn - valued at over $1 billion. Our world-class software is the easiest way for small to medium-sized businesses to manage HR, payroll, employee engagement, and benefits. We've grown 100% year on year since inception, and expanded globally in late 2020. We now service over 80,000 businesses and we will continue to grow rapidly in 2022 and beyond.

We believe in distributed employment and take a ‘Remote First' approach with our team.

About the role

As a Customer Experience Designer you will play a vital role in driving customer-centric design initiatives to transform our customer journeys, in order to meet the needs of our users. Your primary responsibility will be to gather and analyse customer requirements, provide actionable insights, and collaborate with cross-functional teams to design and deliver innovative and intuitive solutions that enhance the overall customer experience.

What you'll be responsible for

  • 🔀

    Technology Solution Design and Development

    Design and develop customized technology solutions, such as software applications, databases, networks, and platforms (such as SAP and Workday)

  • 🔰

    Leading of UX and UI Design

    Lead the design of product features underpinned by UX and UI Design principles to create desired user-centred experiences

  • 💡

    Customer Journey Insight Development

    Understand a brand’s customers and their journey throughout touch points and processes, to drive strategy for positive customer experience

Skills you'll need

  • 👥


    Works with others by being open, clear in communication and listening to achieve goals

  • 👍🏼


    Copes with changes and ambiguity in varying circumstances and can adapt behaviour effectively

  • 💭

    Critical thinking

    Identifies and synthesizes patterns and trends amongst various sources of information to reach a meaningful conclusion, perspective or insight

Meet the team

Customer Experience

Employment Hero

As we embark on rapid growth, we’re leaving behind the old-school call centre behaviour and thinking. We believe our omnichannel experience will achieve the highest levels of customer satisfaction with minimal customer effort.

You’ll get to learn from our CX leaders like Karen Spear, Elisha Anderton or Scott Downing. You’ll also work closely with team members like Patricia Tam, Junior Product Designer. Patricia completed her studies in UX and Web Design at Torrens University last year.

In July, Emily, Karen and Scott joined the whole Employment Hero team in Phuket, Thailand to connect and align on the company’s Master Plan 3.0. Emily also had the opportunity to run a professional development learning session on CX101alongside Karen and Scott.

Not a bad perk for a global, remote-first organisation!