Since we were founded in 2011, Pet Circle’s aim has been simple; to provide our community of loving pet parents with all of their pet needs, from the comfort of their own homes. We are a true specialist for everything ‘pet’ because we believe pets deserve better.
Fast forward ten years and today we support over 700,000 loyal customers with a better range, better price and better experience.
Our team is over 600 employees and we are a fast-growing leader in the Australian eCommerce space. We're also incredibly proud to be Australia’s largest online pet retailer.
About the role
Our mission is to engage with our community of pet families as their specialist for everything pet. This means we need our frontline Customer Specialist Team to be absolute specialists in our products, our business model and our customers. Our Customer Specialists are there to support our Customers through every stage of their journey with Pet Circle, from welcoming a new pet through to when things don’t go to plan.
What you'll be responsible for
Customer Advocacy and Feedback
Advocate for customers by providing feedback to internal teams on how to better meet customer needs
Adoption and Success Management
Support customers gain value from the product / service. Including check-ins, training, addressing blockers to adoption, and providing best practice advice
Account Retention and Expansion
Proactively identify opportunities for expansion and limit risk of churn by collaborating with clients to deliver on actions
Skills you'll need
Works with others by being open, clear in communication and listening to achieve goals
Actively seeks and develops strategies to help key stakeholders
Identifies problems and develops logical solutions that address the problems