Pet Circle

Customer Experience Specialist (Contact Centre)

Striving to create a better world where every pet is healthy, happy and spends more quality-time with their pet parents

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  • Sales and Customer Success

  • Full-time

  • Office | Sydney, Australia

  • Visa sponsorship · No

  • Junior · A role for someone with some basic skills, good motivation and ability to learn. Typically 1-2 years of experience is required.

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Why Pet Circle

Since we were founded in 2011, Pet Circle’s aim has been simple; to provide our community of loving pet parents with all of their pet needs, from the comfort of their own homes. We are a true specialist for everything ‘pet’ because we believe pets deserve better.

Fast forward ten years and today we support over 700,000 loyal customers with a better range, better price and better experience.

Our team is over 600 employees and we are a fast-growing leader in the Australian eCommerce space. We're also incredibly proud to be Australia’s largest online pet retailer.

About the role

Our mission is to engage with our community of pet families as their specialist for everything pet. This means we need our frontline Customer Specialist Team to be absolute specialists in our products, our business model and our customers. Our Customer Specialists are there to support our Customers through every stage of their journey with Pet Circle, from welcoming a new pet through to when things don’t go to plan.  

What you'll be responsible for

  • 💬

    Customer Advocacy and Feedback

    Advocate for customers by providing feedback to internal teams on how to better meet customer needs

  • 👍🏼

    Adoption and Success Management

    Support customers gain value from the product / service. Including check-ins, training, addressing blockers to adoption, and providing best practice advice

  • 💼

    Account Retention and Expansion

    Proactively identify opportunities for expansion and limit risk of churn by collaborating with clients to deliver on actions

Skills you'll need

  • 👥

    Collaboration

    Works with others by being open, clear in communication and listening to achieve goals

  • 🛎

    Service orientation

    Actively seeks and develops strategies to help key stakeholders

  • 💡

    Problem solving

    Identifies problems and develops logical solutions that address the problems

Meet the team

Customer Specialist

Pet Circle