Customer Success Analyst Internship, Global Customer Success

Circle is looking for an insatiably curious individual interested in a career in Customer Success to conduct market and customer research. Circle’s Transaction Services products enable customers of all sizes blazing a trail in the Web3 economy. This individual will have a front row seat to all of these exciting developments. Throughout your internship, you will be responsible for developing customer case studies and mapping out long term strategic guides to unlock their full potential. This individual’s work will consist of defining customer segments and journeys, and building out a market intel pipeline for a global Customer Success organization.

When you finish your internship, you will have tangible experience on the front lines of an emerging industry and experience building a “first of its kind” market intelligence pipeline working with a global team.

Entry Level (including Interns/Graduates)

A role for someone with underlying potential, good motivation and ability to learn. Typically no direct experience is required.

Issue Identification and Improvement

Identify and escalate issues, and suggest improvements to the development team

Adoption, Utilization and Training

Support customers to use the organization's product or service, and continue to grow their usage

Customer Success Journey Management

Identify customer goals and facilitate a process to help reach them

Service orientation

Actively seeks and develops strategies to help key stakeholders

Critical thinking

Identifies and synthesizes patterns and trends amongst various sources of information to reach a meaningful conclusion, perspective or insight

Problem Solving

Identifies problems and develops logical solutions that address the problems