SafetyCulture
Customer Success Engineer
To help solve the challenges faced in an increasingly distributed workforce
Sales and Customer Success
Full-time
Office | Sydney, NSW, Australia
Visa sponsorship · No
Junior · A role for someone with some basic skills, good motivation and ability to learn. Typically 1-2 years of experience is required.
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Why SafetyCulture
The world’s largest checklist app — and that’s just the beginning. As millions of inspections flowed into our platform one thing emerged: safety and quality share a relationship. Small but rapid changes in individual acts, repeated consistently are transformative. For safety, for quality, for efficiency. Our platform now includes sensors, issue reports, data capture, analytics, risk mitigation and mobile training.
About the role
As we continue to scale, an opportunity has arisen for a Customer Success Engineer to join our team. Working directly with the Manager, Customer Success, you will partner with our account executives and customer success team to craft technical solutions for our Enterprise customers.
What you'll be responsible for
- 💬
Customer Advocacy and Feedback
Advocate for customers by providing feedback to internal teams on how to better meet customer needs
- 👍🏼
Adoption and Success Management
Support customers gain value from the product / service. Including check-ins, training, addressing blockers to adoption, and providing best practice advice
- 💼
Account Retention and Expansion
Proactively identify opportunities for expansion and limit risk of churn by collaborating with clients to deliver on actions
Skills you'll need
- 👥
Collaboration
Works with others by being open, clear in communication and listening to achieve goals
- 🛎
Service orientation
Actively seeks and develops strategies to help key stakeholders
- 💡
Problem solving
Identifies problems and develops logical solutions that address the problems
Meet the team
Our Customer Success team partners with customers to create and execute on a rollout plan. Once on-boarded, our Customer Success Managers are responsible for driving adoption, retention, and advocacy of iAuditor contributing to SafetyCulture’s growth, working towards metrics such as customer engagement, renewals, retention, and churn