Grow Inc
Team Lead, Complaints
We are a unique bunch coming together from all over the world to build something we believe in that will actually impact the people around us.
Consulting and Professional Services
Full-time
Office | Melbourne, VIC, Australia
Visa sponsorship · No
Mid Level · A role for someone with some well-developed knowledge and skills they can bring to the role and team. Typically within 2-5 years of experience.
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Why Grow Inc
GROW inc develops innovative technology solutions that empower businesses to make a genuine difference to the financial well-being of people everywhere
Meet DLTA...
DLTA is a software solution designed on Distributed Ledger Technology (Blockchain) to help large companies provide better wealth management services to their customers (think Superannuation and Market Exchanges!).
At GROW inc, we are more than just the platform we are creating. We are a unique bunch coming together from all over the world to build something we believe in that will actually impact the people around us.
Support is at the core of GROW in that we ensure that each person is here to support one another, both in their daily responsibilities as well as the goals they are pursuing (inside and outside of work). We are a family, and we grow together.
About the role
Looking for a job can be stressful and we don’t want you agonising over the wording of your cover letter, so don’t include one. Just make sure your CV is well-written and detailed enough so we can get a better idea of the type of person you are. Even if you don’t meet every single requirement, but you feel inspired to join our mission, we encourage you to send in your application. You never know, you could be the perfect person to join our team!
We are a 2023 Circle Back Initiative Employer – we commit to respond to every applicant.
What you'll be responsible for
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Technology Solution Design and Development
Design and develop customized technology solutions, such as software applications, databases, networks, and platforms
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Technology Implementation
Manage technology implementation projects, including budget, timeline, and resources
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Client Communication and Relationship Building
Communicate with clients and stakeholders to build relationships, gather feedback, and ensure satisfaction with services
Skills you'll need
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Decision Making
Considers the costs and benefits of potential actions and determines the most appropriate one
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Critical thinking
Identifies and synthesizes patterns and trends amongst various sources of information to reach a meaningful conclusion, perspective or insight
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Problem solving
Identifies problems and develops logical solutions that address the problems
Meet the team
Working closely with internal and external stakeholders to define business problems via in-depth investigation and gathering of technical and non-technical information.