Senior Customer Success Manager

You will act as the primary interface between the Customer and internal teams at Abnormal Security. Be the owner for the entire customer management lifecycle, from contract signing all the way through their life as a customer with Abnormal including and up or cross-sells. Responsible for driving and documenting customer initiatives internally - interface with sales, marketing, product teams. Responsible for Quarterly Business Reviews which includes creating customer-facing presentations and going over ROI and new product offerings and updates with executive-level customer engagement and building relationships. Support the sales team with sales-related and CSM activities that require product expertise and knowledge

Senior

A role for someone with advanced knowledge and skills. May involve mentoring, leading others or specialisation. Typically after 5+ years of experience.

Relationship Building and Management

Develop, maintain, and prioritize relationships with key stakeholders to achieve specific goals

Adoption, Utilization and Training

Support customers to use the organization's product or service, and continue to grow their usage

Account Expansion

Grow existing accounts and customer relationships to generate more revenue

Customer Journey Insight Development

Understand a brand’s customers and their journey throughout touch points and processes, to drive strategy for positive customer experience

Collaboration

Works with others by being open, clear in communication and listening to achieve goals

Service orientation

Actively seeks and develops strategies to help key stakeholders

Problem Solving

Identifies problems and develops logical solutions that address the problems