Cover Genius
Customer Process Improvement Analyst
To enable the world's largest e-commerce companies to sell insurance to their global customers
Business Operations and Strategy
Full-time
Remote | GMT+8, GMT+9, GMT+10
Visa sponsorship · No
Junior · A role for someone with some basic skills, good motivation and ability to learn. Typically 1-2 years of experience is required.
·
Why Cover Genius
Cover Genius is a Series C global Insurtech with a vision to protect all the customers of the world’s largest digital companies. Partners such as Booking.com, eBay, Shopee, Ola, Wayfair and AXS have integrated XCover, our insurance distribution platform that embeds protection for millions of worldwide customers each year.
Our team and products have been recognized with dozens of awards including by the Financial Times who ranked Cover Genius as the #1 fastest growing company in APAC in 2020. Our diverse team across 10 countries and many language groups commits itself to diverse cultural programs, in particular “CG Gives” which makes social entrepreneurs out of us all and funds development initiatives in global communities.
About the role
As Process Improvement Analyst you play a crucial role in embodying the vision of the Customer Operations Function. This role is central to driving program and product launches and ensuring that all local and partner-specific requirements are seamlessly integrated into our operational and technological frameworks.
What you'll be responsible for
- 🎯
Problem Identification
Identify the problems and needs of key stakeholders to guide data analysis
- đź’Ľ
Execution and Project Management
Plan and deliver project plans by managing people, resources, budget, and timelines, to support the organization’s goals
- âś…
Stakeholder Engagement
Partner with stakeholders to understand specifications, business requirements, and communicate insights
Skills you'll need
- đź‘Ą
Collaboration
Works with others by being open, clear in communication and listening to achieve goals
- âś…
Prioritization
Compares and ranks the relative importance &/or urgency of different tasks to identify the best order of actions
- đź’ˇ
Problem solving
Identifies problems and develops logical solutions that address the problems
Meet the team
Reporting to the Regional Lead, Customer Operations the role is the main customer advocate, flagging opportunities for improvement and collaborating with the Customer Engineering Team to ensure customers are at the center of our decisions and programs. Â