Mable
Payment Support Specialist
Mable is an online platform allowing people to connect with care and support in their local community.
Customer Support
Full-time
Office | Sydney, NSW, Australia
Visa sponsorship · No
Junior · A role for someone with some basic skills, good motivation and ability to learn. Typically 1-2 years of experience is required.
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Why Mable
Founded in 2014, Mable has become Australia's largest online community of independent support workers who offer their services directly to people who are seeking aged care or disability support.
Through our easy-to-use, simple online platform, we provide communities an effective means of connecting so people seeking care and support can find the right worker. At the same time, Mable gives independent workers the opportunity to build their business and be their own boss as an aged care or disability support worker.
Mable began when our co-founder Peter Scutt teamed up with his friend and colleague, Tony Charara, after struggling to find the right home care solution for his parents. That collaboration resulted in an entirely new concept in community care led by the people that matter, which we've been constantly refining and improving upon ever since.
Today, Mable is proud to offer Australia’s largest and most diverse online community of independent support workers. Together, we’re redefining support for disability and aged care in Australia – one connection at a time.
About the role
Reporting to the team Supervisor you will be joining the collections team in supporting clients, providers and funding organisations to resolve the barriers to payment.
What you'll be responsible for
- 🤝
Relationship Building and Management
Develop, maintain, and prioritize relationships with key stakeholders to achieve specific goals
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Account Retention and Expansion
Proactively identify opportunities for expansion and limit risk of churn by collaborating with clients to deliver on actions
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Customer Query Handling
Serve as the subject matter expert for the product/service, address customer questions and facilitate requests that need to be actioned by internal teams
Skills you'll need
- 👥
Collaboration
Works with others by being open, clear in communication and listening to achieve goals
- ✅
Prioritization
Compares and ranks the relative importance &/or urgency of different tasks to identify the best order of actions
- 🛎
Service orientation
Actively seeks and develops strategies to help key stakeholders
Meet the team
You would be joining our team, a group of people who know they can make a difference to their customers. We are an efficient, contemporary, and customer-focused business that works in a Supportive family-friendly working environment. Our teams live the HomeMade values in all they do.