Luxury Escapes
Front of House - Chadstone
We believe everyone should travel in style
Customer Support
Full-time
Office | Melbourne, VIC, Australia
Visa sponsorship · No
Mid Level · A role for someone with some well-developed knowledge and skills they can bring to the role and team. Typically within 2-5 years of experience.
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Why Luxury Escapes
Luxury Escapes is one of the world’s fastest growing travel websites, with more than 4 million members accessing limited-time offers at ‘insider’ prices.
Whether you are looking for a spa holiday in Phuket, a gourmet tour of Vietnam, a family vacation to Sea World, a city escape in Singapore or a luxurious stay on a private island in Fiji, Luxury Escapes has everything you're looking for in some of the world's best destinations.
Members of Luxury Escapes get email updates as soon as a new campaign is launched. Membership is free, you just need to provide a valid email address.
About the role
We are seeking an experienced Front of House person who will be the first point of contact for all our customers at our brand new experiential store at Chadstone!
What you'll be responsible for
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Relationship Building and Management
Develop, maintain, and prioritize relationships with key stakeholders to achieve specific goals
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Account Retention and Expansion
Proactively identify opportunities for expansion and limit risk of churn by collaborating with clients to deliver on actions
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Customer Query Handling
Serve as the subject matter expert for the product/service, address customer questions and facilitate requests that need to be actioned by internal teams
Skills you'll need
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Collaboration
Works with others by being open, clear in communication and listening to achieve goals
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Prioritization
Compares and ranks the relative importance &/or urgency of different tasks to identify the best order of actions
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Service orientation
Actively seeks and develops strategies to help key stakeholders
Meet the team
