Splend
Customer Service Representative
Provide eco-friendly and affordable cars to on-demand drivers, so they can focus on earning an income
Customer Support
Full-time
Office | Sydney, NSW, Australia
Visa sponsorship · No
Junior · A role for someone with some basic skills, good motivation and ability to learn. Typically 1-2 years of experience is required.
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Why Splend
Splend provides eco-friendly and affordable cars to on-demand drivers, so they can focus on earning an income.
For over four years, we’ve been helping drivers earn more, improve their ratings, and enjoy their jobs. How do we do that? By offering an unrivalled level of support for our members.
We’re more than a car supplier. We provide resources and a community for drivers wanting to be their best. From dedicated support to advanced training and rewards, we help our members take control of their careers with our flexible plans.
Splend was founded in Sydney in 2015. As on-demand driving became part of modern society, we expanded to nine cities across Australia, the Americas, and Europe, grew our global team to over 150 employees, and raised $25 million in equity and over $200m in vehicle financing to date.
We’ve helped students, retirees, former refugees, and single parents find work they love, which fits their lifestyle. We take pride in everything our members and teams achieved so far, and we’re only just getting started.
About the role
Our newly created Customer Service Representative role will act as the first point of contact between Splend and its current and potential customers. This phone based role will be responsible for supporting our customer facing team on the ground in the hubs across Australia by resolving any queries or enquiries in a timely manner.
What you'll be responsible for
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Query Handling
Address and resolve queries, questions, and problems to ensure positive customer outcomes and experiences
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Collaborative Issue Resolution
Collaborate with other people or teams to resolve complex customer issues
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Complaints Resolution
Log, investigate, and resolve customer dissatisfaction or problems, to improve negative customer experiences
Skills you'll need
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Written communication
Writes in a clear and structured format to convey information and ideas effectively to a target audience
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Service orientation
Actively seeks and develops strategies to help key stakeholders
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Verbal communication
Speaks clearly to convey information effectively to a target audience
Meet the team
