Westpac
Head of Operations, PNG (Based in Port Moresby)
To become number one for customer service
Business Operations and Strategy
Full-time
Office | Sydney, NSW, Australia
Visa sponsorship · No
Mid Level · A role for someone with some well-developed knowledge and skills they can bring to the role and team. Typically within 2-5 years of experience.
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Why Westpac
Westpac is Australia’s oldest bank and company, one of four major banking organisations in Australia and one of the largest banks in New Zealand. We provide a broad range of banking and financial services in these markets, including consumer, business and institutional banking and wealth management services.
About the role
Job Description
How will I help?
We are a bank that’s been around for generations, helping our customers grow and prosper with their business. We are also committed to our vision – to help Papua New Guineans to succeed, and you will help us realize that by taking the reins of a team with a ‘can-do’ attitude in areas of operations, corporate services and projects.
Based in Port Moresby, PNG, you will be responsible for the overall management of the bank's domestic and international operations and vendor management.
What you'll be responsible for
- 🔄
Process Management and Ongoing Improvement
Manage and improve organizational processes to minimize complexities and increase productivity
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Execution and Project Management
Plan and deliver project plans by managing people, resources, budget, and timelines, to support the organization’s goals
- ✅
Stakeholder Engagement
Partner with stakeholders to understand specifications, business requirements, and communicate insights
Skills you'll need
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Collaboration
Works with others by being open, clear in communication and listening to achieve goals
- 🧩
Creativity
Generates multiple innovative/new/novel ideas to solve a problem
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Numerical problem solving
Works with numerical information and performs mathematical calculations to solve problems
Meet the team
Support the business requirement gathering (user story) creation and elaboration responsibility within the squad, while collaborating with he Product Owner to ensure business needs are captured.