Canva
Enterprise Support Specialist
To empower everyone in the world to design anything and publish anywhere
Sales and Customer Success
Full-time
Office | Sydney, NSW, Australia
Visa sponsorship · No
Junior · A role for someone with some basic skills, good motivation and ability to learn. Typically 1-2 years of experience is required.
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Why Canva
With an integrated marketplace that has both free and paid stock photography, fonts, illustrations, and thousands of templates; a paid subscription that offers the ability to set up a brand kit so users can save their brand colours, fonts and assets, and ensure consistency across their designs; and a print service that gives our users the ability to produce professional prints in a variety of formats and sizes, delivered straight to their doorstep - Canva is disrupting the way we design.
About the role
At Canva, our User Voice supergroup is all about creating magical experiences for our users. With the ambitious goal to support 1 billion users, we're on the lookout for an Enterprise Admin Specialist who's passionate about providing exceptional support at scale.
We believe in empowering every user and ensuring every voice is heard. Our team is the bridge between Canva and our users, dedicated to delivering a flawless experience with our products. We achieve this through streamlined systems, optimized contact flows, and tools like our Help Center and chat experience.
What you'll be responsible for
- 💬
Customer Advocacy and Feedback
Advocate for customers by providing feedback to internal teams on how to better meet customer needs
- 👍🏼
Adoption and Success Management
Support customers gain value from the product / service. Including check-ins, training, addressing blockers to adoption, and providing best practice advice
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Account Retention and Expansion
Proactively identify opportunities for expansion and limit risk of churn by collaborating with clients to deliver on actions
Skills you'll need
- 👥
Collaboration
Works with others by being open, clear in communication and listening to achieve goals
- 🛎
Service orientation
Actively seeks and develops strategies to help key stakeholders
- 💡
Problem solving
Identifies problems and develops logical solutions that address the problems