Mable
Senior Manager - B2C
It's our mission to empower clients and support workers so they can confidently say 'Mable is my kind of independence.'
Sales and Customer Success
Full-time
Office | Sydney, NSW, Australia
Visa sponsorship · No
Mid Level · A role for someone with some well-developed knowledge and skills they can bring to the role and team. Typically within 2-5 years of experience.
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Why Mable
Mable is an online platform connecting Australians looking for disability and aged care support to independent support workers. Since 2014, we’ve been helping our community live their kind of independence, and today we’re one of Australia's largest and fastest growing healthtech platforms.
About the role
The Senior Manager, B2C , plays a pivotal role in delivering the direct-to-consumer strategy for the organisation. This position is responsible for overseeing all aspects of the business-to-consumer direct channel, from strategic planning to execution, with the ultimate goal of enhancing customer engagement, increasing revenue, and maximizing profitability. The incumbent will lead inbound B2C sales teams across the Mable and its group of companies.
What you'll be responsible for
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Customer Advocacy and Feedback
Advocate for customers by providing feedback to internal teams on how to better meet customer needs
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Adoption and Success Management
Support customers gain value from the product / service. Including check-ins, training, addressing blockers to adoption, and providing best practice advice
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Relationship Building
Maintain trusted relationships with key stakeholders to help them achieve their goals, and grow revenue and usage.
Skills you'll need
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Collaboration
Works with others by being open, clear in communication and listening to achieve goals
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Learning agility
Identifies and applies strategies to enhance reception, retention and use of newly acquired information, skills, and abilities
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Problem solving
Identifies problems and develops logical solutions that address the problems
Meet the team
You would be joining our team, a group of people who know they can make a difference to their customers. We are an efficient, contemporary, and customer-focused business that works in a Supportive family-friendly working environment. Our teams live the HomeMade values in all they do.