Energy Australia
Business Analyst (Customer Insights)
To lead and accelerate the clean energy transformation for all.
Data and Analytics
Contract
Office | Melbourne, VIC, Australia
Visa sponsorship · No
Junior · A role for someone with some basic skills, good motivation and ability to learn. Typically 1-2 years of experience is required.
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Why Energy Australia
EnergyAustralia is one of Australia’s largest energy companies, providing energy for more than 1.7m Australians. We’re all about doing, not just dreaming: taking action to deliver better, more practical energy for our customers and all of us.
Our product offering includes carbon neutral energy at home for no extra cost to our customers, and we service NSW, QLD, Victoria and South Australia with a significant portfolio of energy generation and storage facilities. Our focus is towards renewables and sustainable energy options for today and for the future. As one of the largest energy retailers in Australia, headquartered in Melbourne, we actively partner with and support organisations that help people and communities experiencing hardship.
About the role
The Business Analyst (Customer Insights) will join our Accelerated Performance Program and work on exciting initiatives that focus on uplifting the Channel Steering & Digital Adoption team to build and optimise online journeys and preferred channels. Responsibilities include:
What you'll be responsible for
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Insights Presentation
Organize and present data to effectively communicate findings
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Data Analysis and Reporting
Analyze data to discover and communicate insights, and offer concrete recommendations for key stakeholders to make critical decisions
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Stakeholder Engagement
Partner with stakeholders to understand specifications, business requirements, and communicate insights
Skills you'll need
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Collaboration
Works with others by being open, clear in communication and listening to achieve goals
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Numerical problem solving
Works with numerical information and performs mathematical calculations to solve problems
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Attention to detail
Accurately identifies and rectifies discrepancies or errors that exists in information and deliverables