L'Occitane Australia
Boutique Manager - Doncaster
All our brands are connected by our Mission: Together, with empowerment, we positively impact people and regenerate nature.
Sales and Customer Success
Full-time
Office | Melbourne, VIC, Australia
Visa sponsorship · No
Mid Level · A role for someone with some well-developed knowledge and skills they can bring to the role and team. Typically within 2-5 years of experience.
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Why L'Occitane Australia
L'OCCITANE is a Natural beauty brand that is renowned worldwide. Our effective beauty products which originate from Provence, South of France, are the result of bringing together tradition, nature and research.
We have developed skincare and fragrances that are natural, authentic, effective and deliciously appealing.
It all began in the markets of Provence. With nothing but an alembic, a small truck and a solid knowledge of plants, a 23-year-old named Olivier Baussan began distilling rosemary essential oil to sell locally. He expanded his production from oils to soaps to creams, taking inspiration from the land he grew up on to bring natural beauty to homes across the world.
Since then, we have been committed to improving our products through our state-of-the-art research lab in the heart of Haute-Provence, in Manosque. A team of 100 researchers works in 11 laboratories, focused on topics from molecular biology to plant extraction to analytical chemistry so we can keep raising the bar.
L’OCCITANE is a socially responsible company with over 2200 stores worldwide. We try to limit our environmental impact of every aspect of our work, from the creation of our formulas to the development of our packaging, including the product and distribution on an international level.
Ever since it was founded in 1976, L'OCCITANE has nurtured simple values: authenticity, respect, sensoriality and continual improvement.
About the role
The successful applicant will have strong managerial skills, the ability to effectively run the daily operations of the boutique and the passion required to inspire their team to achieve set KPI’s and budgets.
What you'll be responsible for
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Customer Advocacy and Feedback
Advocate for customers by providing feedback to internal teams on how to better meet customer needs
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Adoption and Success Management
Support customers gain value from the product / service. Including check-ins, training, addressing blockers to adoption, and providing best practice advice
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Relationship Building
Maintain trusted relationships with key stakeholders to help them achieve their goals, and grow revenue and usage.
Skills you'll need
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Collaboration
Works with others by being open, clear in communication and listening to achieve goals
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Learning agility
Identifies and applies strategies to enhance reception, retention and use of newly acquired information, skills, and abilities
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Problem solving
Identifies problems and develops logical solutions that address the problems