Kogan.com
Customer Service Representative
Our mission is to give our customers the most in-demand products and services and make them affordable and accessible for all. Our success is built off technology and digital efficiency and our dedicated team that make it all happen.
Customer Support
Full-time
Office | Melbourne, VIC, Australia
Visa sponsorship · No
Junior · A role for someone with some basic skills, good motivation and ability to learn. Typically 1-2 years of experience is required.
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Why Kogan.com
Kogan.com Limited is an online retailer of consumer goods, as well as other related products and services. The company's product range includes, but is no limited to the following: TV & Home Theatre: Televisions, displays, home & audio theatre, TV accessories, and media devices.
About the role
We're looking for a customer-centric and tech savvy team member to help drive the Kogan.com experience! Our Customer Care team is our direct eyes and ears to our customers, and the feedback that they receive helps us to constantly improve the Kogan.com customer experience. By striving to make every customer experience a positive one, they're able to facilitate the growth of our business!
This is a full time role where no two days are the same! You'll be working with a collaborative, driven team to solve problems and support our end to end customer experience.
Whether you're a recent graduate to kick off their career or have a passion for tech and exceptional customer experiences, this is a fantastic role to work within a dynamic, fast-paced and innovative space and be part of an iconic, ASX listed eCommerce business!
What you'll be responsible for
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Query Handling
Address and resolve queries, questions, and problems to ensure positive customer outcomes and experiences
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Collaborative Issue Resolution
Collaborate with other people or teams to resolve complex customer issues
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Complaints Resolution
Log, investigate, and resolve customer dissatisfaction or problems, to improve negative customer experiences
Skills you'll need
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Written communication
Writes in a clear and structured format to convey information and ideas effectively to a target audience
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Service orientation
Actively seeks and develops strategies to help key stakeholders
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Verbal communication
Speaks clearly to convey information effectively to a target audience
Meet the team
