HESTA Super Fund

Superannuation Specialist

We’re HESTA - the industry super fund dedicated to health and community services. We work hard for our amazing members.

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  • Customer Support

  • Full-time

  • Office | Melbourne, VIC, Australia

  • Visa sponsorship · No

  • Mid Level · A role for someone with some well-developed knowledge and skills they can bring to the role and team. Typically within 2-5 years of experience.

  • ·

Why HESTA Super Fund

At HESTA we’re a leading national superannuation fund dedicated to people working in health and community services – a growing sector of ordinary people doing extraordinary things, day in day out, right across Australia. More than a million Australians trust HESTA with their money. So together, we invest billions of their savings globally, striving to generate strong investment returns and make a real difference to their financial futures. Our focus is on helping our members enjoy the retirement they’ve worked hard for. 

About the role

This is a fantastic opportunity to work across a dynamic and fast-growing fund. This is an exciting time to join as you engage with our members guiding and directing their broader financial wellbeing. A unique opportunity to represent HESTA in Geelong, Ballarat and the Western suburbs of Melbourne as a Superannuation Specialist. This role will be based at our Melbourne head office however there will be regular travel across these regional locations.

Reporting to the Manager - Advice, this role is all about engaging with our fabulous members guiding and directing them with practical, professional help on all things super. You’ll build and develop relationships with key organisations and members to promote our products and services. You will provide (limited) personal advice and deliver group seminars and workshops to empower individuals with knowledge to enhance their financial literacy.

To put yourself at the front of the line for this exciting role, you’ll have experience in a similar role providing education and/or advice to members or clients, perfected in financial services. You’ll have outstanding communication, interpersonal and presentation skills.

What you'll be responsible for

  • 🛟

    Query Handling

    Address and resolve queries, questions, and problems to ensure positive customer outcomes and experiences

  • ⭐️

    Customer Education and Onboarding

    Assist customers in onboarding, provide education on product features, and give personalized support for success

  • 💬

    Customer Feedback-Driven Enhancement

    Collect and analyze customer feedback to improve products, enhance the customer experience, and ensure continuous quality enhancement

Skills you'll need

  • 👍🏼

    Flexibility

    Copes with changes and ambiguity in varying circumstances and can adapt behaviour effectively

  • 🛎

    Service orientation

    Actively seeks and develops strategies to help key stakeholders

  • 🔍

    Attention to detail

    Accurately identifies and rectifies discrepancies or errors that exists in information and deliverables

Meet the team

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Superannuation

HESTA Super Fund