InDebted
Collections Officer
To be the preferred choice of customers to support their debt free journey, everywhere.
Customer Support
Full-time
Remote | GMT+8, GMT+9, GMT+10
Visa sponsorship · No
Junior · A role for someone with some basic skills, good motivation and ability to learn. Typically 1-2 years of experience is required.
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Why InDebted
Committed to making a difference, InDebted was founded to change the world of consumer debt recovery for good. We're disrupting a broken industry and creating a better way for businesses to recover debt - where the customer comes first.
We’re a global, digital first and customer-obsessed team of over 230 people, living and working across 11 different countries.
And we’ve also recently been named the AFR BOSS Best Place to Work! By focusing on the happiness and wellbeing of our people, we’ve created a truly flexible, purpose driven and engaging workplace. We’re all here with one shared vision - to remove barriers to financial freedom for all people.
About the role
Role Overview Join us as a Customer Experience Specialist where you will play a pivotal role in transforming the way we handle debt recovery and customer experiences with debt. Utilise your exceptional verbal and written communication skills to engage customers empathetically and negotiate optimal repayment solutions that respect their circumstances and meet our clients' needs.
What you'll be responsible for
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Query Handling
Address and resolve queries, questions, and problems to ensure positive customer outcomes and experiences
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Customer Education and Onboarding
Assist customers in onboarding, provide education on product features, and give personalized support for success
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Complaints Resolution
Log, investigate, and resolve customer dissatisfaction or problems, to improve negative customer experiences
Skills you'll need
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Flexibility
Copes with changes and ambiguity in varying circumstances and can adapt behaviour effectively
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Service orientation
Actively seeks and develops strategies to help key stakeholders
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Attention to detail
Accurately identifies and rectifies discrepancies or errors that exists in information and deliverables
Meet the team
