Myob
Practice Support Analyst
To liberate accountants by halving the time you spend on compliance and admin.
Customer Support
Full-time
Office | Melbourne, VIC, Australia
Visa sponsorship · No
Junior · A role for someone with some basic skills, good motivation and ability to learn. Typically 1-2 years of experience is required.
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Why Myob
MYOB (meaning mind your own business) is an Australian multinational corporation that provides tax, accounting and other business services software to small and medium businesses.
About the role
The Opportunity Are you proactive and love a challenge? If you enjoy problem solving and providing excellent client service, then this is a role for you! Join the Practice Support Analyst team and provide timely, efficient, and accurate support for our customers.
What you'll be responsible for
- 🛟
Query Handling
Address and resolve queries, questions, and problems to ensure positive customer outcomes and experiences
- 👍🏼
Complaints Resolution
Log, investigate, and resolve customer dissatisfaction or problems, to improve negative customer experiences
Skills you'll need
- ✍🏼
Written communication
Writes in a clear and structured format to convey information and ideas effectively to a target audience
- 🛎
Service orientation
Actively seeks and develops strategies to help key stakeholders
- 🎙
Verbal communication
Speaks clearly to convey information effectively to a target audience
Meet the team
This is a team that needs no introduction because customers drive our world. Support, Success & Consulting Services represent the voice of our customers and are a highly collaborative conduit between Sales, Tech, Product, and Marketing, ensuring the needs of our SME & Enterprise customers are understood and reflected across the business.