Xero
Head of Affiliate Marketing & Referrals
To make life better for people in small business, their advisors, and communities around the world by rewiring the world of small business by making it seamless, simpler, and smarter
Sales and Customer Success
Full-time
Remote | GMT+8, GMT+9, GMT+10
Visa sponsorship · No
Mid Level · A role for someone with some well-developed knowledge and skills they can bring to the role and team. Typically within 2-5 years of experience.
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Why Xero
Xero is a cloud-based accounting software platform for small businesses with over 2.7 million subscribers globally. Through Xero, small business owners and their advisors have access to real-time financial data any time, anywhere and on any device. Xero offers an ecosystem of over 1,000 third-party apps and 300 plus connections to banks and other financial partners. In 2020 and 2021, Xero was included in the Bloomberg Gender-Equality Index and in 2020, Xero was recognised by IDC MarketScape as a leader in its worldwide SaaS and cloud-enabled small business finance and accounting applications vendor assessment.
About the role
How you’ll make an impact
As the Head of Affiliate Marketing & New Channels at Xero, you will be responsible for planning, implementing, and optimizing our affiliate marketing program to maximize revenue and brand exposure. You will work closely with other channel teams, business development, and affiliate partners to develop strategies, identify opportunities, and manage end-to-end affiliate marketing efforts.
You will also lead the development of new channels, like TikTok, Reddit, Programmatic Display, and more. You will lead the selection and early development of these channels while ensuring we can thoughtfully deploy more resources as channels prove to scale at attractive ROAS.
What you'll be responsible for
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Customer Advocacy and Feedback
Advocate for customers by providing feedback to internal teams on how to better meet customer needs
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Adoption and Success Management
Support customers gain value from the product / service. Including check-ins, training, addressing blockers to adoption, and providing best practice advice
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Implementation and Onboarding
Manage the timely setup and implementation of product/service to help customers meet their goals and drive product adoption
Skills you'll need
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Collaboration
Works with others by being open, clear in communication and listening to achieve goals
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Service orientation
Actively seeks and develops strategies to help key stakeholders
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Problem solving
Identifies problems and develops logical solutions that address the problems
Meet the team
