Myob
Community Leader
To liberate accountants by halving the time you spend on compliance and admin.
Sales and Customer Success
Full-time
Office | Melbourne, VIC, Australia
Visa sponsorship · No
Senior · A role for someone with advanced knowledge and skills. May involve mentoring, leading others or specialisation. Typically at least 5 years of experience.
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Why Myob
MYOB (meaning mind your own business) is an Australian multinational corporation that provides tax, accounting and other business services software to small and medium businesses.
About the role
The opportunity As the Community Leader, you will be responsible for crafting and implementing a social and community support strategy that uses professional partnerships and technology to reduce cost and drive customer advocacy. You'll be a natural collaborator and self-starter, looking for something to make your own in a supportive team environment.
What you'll be responsible for
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Relationship Building
Maintain trusted relationships with key stakeholders to help them achieve their goals, and grow revenue and usage.
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Customer Query Handling
Serve as the subject matter expert for the product/service, address customer questions and facilitate requests that need to be actioned by internal teams
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Implementation and Onboarding
Manage the timely setup and implementation of product/service to help customers meet their goals and drive product adoption
Skills you'll need
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Collaboration
Works with others by being open, clear in communication and listening to achieve goals
- ✍🏼
Written communication
Writes in a clear and structured format to convey information and ideas effectively to a target audience
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Problem solving
Identifies problems and develops logical solutions that address the problems
Meet the team
