NSW Health
Advanced Trainee
To plan the provision of comprehensive, balanced and coordinated health services to promote, protect, develop, maintain and improve the health and wellbeing of the people of New South Wales.
Customer Support
Temporary
Office | Sydney, NSW, Australia
Visa sponsorship · No
Entry Level · A role for someone with underlying potential, good motivation and ability to learn. Typically no direct experience is required.
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Why NSW Health
The NSW public health system is the largest public health system in Australia, providing safe, high quality healthcare to the people of NSW. By global standards, the NSW Health system is high performing, delivers safe, quality care, & our population is considered amongst the healthiest in the world.
In the face of challenges, our health system & its workforce has shown time & again the ability to adapt & change to deliver high quality care to the people of NSW. World class training & education, advances in technology, investment in preventative health & innovative models of care will help us build an even stronger, more flexible, patient-centred health system in NSW.
About the role
The vision for South Eastern Sydney Local Health District (SESLHD) is ‘exceptional care, healthier lives’. SESLHD is committed to enabling our community to be healthy and well, and to providing the best possible compassionate care when people need it.
The position will provide expert medical assessment and management of patients within the department/service.
Our staff strive to provide excellence in healthcare and uphold a high standard of care for all patients, families, careers and visitors to our facilities.
What you'll be responsible for
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Customer Advocacy and Feedback
Advocate for customers by providing feedback to internal teams on how to better meet customer needs
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Customer Query Handling
Serve as the subject matter expert for the product/service, address customer questions and facilitate requests that need to be actioned by internal teams
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Complaints Resolution
Log, investigate, and resolve customer dissatisfaction or problems, to improve negative customer experiences
Skills you'll need
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Resilience
Bounces back from stressful experiences while being optimistic, emotionally aware, and adapts to change
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Prioritization
Compares and ranks the relative importance &/or urgency of different tasks to identify the best order of actions
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Service orientation
Actively seeks and develops strategies to help key stakeholders
Meet the team
