SG Fleet AU
Collections Officer
To provide world class fleet management and leasing solutions.
Customer Support
Full-time
Office | Sydney, NSW, Australia
Visa sponsorship · No
Junior · A role for someone with some basic skills, good motivation and ability to learn. Typically 1-2 years of experience is required.
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Why SG Fleet AU
SG Fleet Group Limited is a leading provider of integrated mobility solutions, including fleet management, vehicle leasing and salary packaging services. SG Fleet has a presence across Australia, as well as in the United Kingdom and New Zealand. The company employs approximately 1,100 staff and has over 250,000 vehicles under management. SG Fleet listed on the Australian Securities Exchange in March 2014. The SG Fleet Group currently operates under the sgfleet (Australia, New Zealand and UK) and LeasePlan (Australia and New Zealand) brands across corporate and consumer business segments.
About the role
About The Role
This position is to be collecting payment of rentals and miscellaneous invoices for the fleet lease product in accordance with approved trading terms. To identify, for capture to the receivable systems, client payments remitted by EFT, Direct Debit & Cheque. To liaise with internal teams, clients and the lease financier on invoicing and payment issues.
What you'll be responsible for
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Query Handling
Address and resolve queries, questions, and problems to ensure positive customer outcomes and experiences
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Customer Education and Onboarding
Assist customers in onboarding, provide education on product features, and give personalized support for success
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Complaints Resolution
Log, investigate, and resolve customer dissatisfaction or problems, to improve negative customer experiences
Skills you'll need
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Flexibility
Copes with changes and ambiguity in varying circumstances and can adapt behaviour effectively
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Service orientation
Actively seeks and develops strategies to help key stakeholders
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Attention to detail
Accurately identifies and rectifies discrepancies or errors that exists in information and deliverables
Meet the team
