TPG Telecom
Account Manager
Tto lead the market with services that harness the potential of the Internet, then differentiate with awesome customer service
Sales and Customer Success
Full-time
Office | Melbourne, VIC, Australia
Visa sponsorship · No
Mid Level · A role for someone with some well-developed knowledge and skills they can bring to the role and team. Typically within 2-5 years of experience.
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Why TPG Telecom
We’ve only just begun, but what a beginning. In a once in a generation moment, we’ve brought together powerful brands to create one united force. TPG Telecom has a powerhouse of brands which include Vodafone, TPG, iiNet, Internode, Lebara, AAPT and felix. The latest technology and brave thinking let us connect our people and communities. You could play a role in that. A big one. We invite you to bring your boldness and stand out. You are empowered. Opportunities are plenty for those ready to accept the challenge.
About the role
This opportunity
The Account Manager is responsible to win, maintain and expand the Lebara and Vodafone brand through selling telecommunication services and products. This will be delivered through budgeted KPI's, leveraging relationships through of sites and in partnership with external distribution partners.
What you'll be responsible for
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Customer Advocacy and Feedback
Advocate for customers by providing feedback to internal teams on how to better meet customer needs
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Relationship Building
Maintain trusted relationships with key stakeholders to help them achieve their goals, and grow revenue and usage.
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Account Retention and Expansion
Proactively identify opportunities for expansion and limit risk of churn by collaborating with clients to deliver on actions
Skills you'll need
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Results orientation
Focuses on outcomes and the steps it takes to achieve them
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Flexibility
Copes with changes and ambiguity in varying circumstances and can adapt behaviour effectively
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Problem solving
Identifies problems and develops logical solutions that address the problems
Meet the team
